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Full Time

Operations Coordinator

Our Operations team maintains the processes and internal tools that ensure all our projects are appropriately staffed with team members from our functional teams, that those team members are properly onboarded to all required internal tools, and that time reporting and project data processes are followed consistently and perform properly. The Operations Coordinator will assist with keeping our time capture process running smoothly and provide the reporting and proactive monitoring to ensure project data and details are accurate and up-to-date.

This position is required to be onsite at our downtown Chicago office at least 1 day per week.


  • Maintain project and project team data time capture and project management systems
  • Facilitate and enforce time entry process
  • Oversee Project Details in Financial System, including:
    • Initiate project setup and monitor set-up process
    • Monitor and maintain project & project team data (rates, dates, team members, etc.)
    • Help facilitate coordination between billing and revenue teams and Project Managers
  • Project Reporting
    • Perform periodic project reporting for agency leadership
    • Perform periodic project time reporting and validation against financial information for Project Management team members
    • Provide ongoing reporting on status and profitability of yearly recurring projects (OSPs, Data Strategy Retainers, Software Maintenance, etc.)
  • Ownership of special projects, as determined by Resourcing Manager
When packing your bags, please bring:
  •  Excellent communication skills; ability to be clear, concise and persistent
  • Strong sense of teamwork and collaboration across various disciplines
  • Highly detail oriented and able to work autonomously
  • Strong multitasking capabilities
  • Proactive problem-solving abilities to deal with challenging and evolving deadlines and priorities
  • Ability to thrive in an environment that values an entrepreneurial spirit
  • Enthusiasm to work in a multi-disciplinary environment with design, strategy, technology, and client services teams
  • Be engaged, curious and willing to try and learn new things

Skills & Qualifications

  • 2 or more years of professional experience in a digital agency space
  • Bachelor’s degree from an accredited university
  • Prior exposure to PeopleSoft, Float, or other similar Professional Service Automation tools
  • Experience with MS-Office 365, with strong MS Excel capabilities


  • Our comprehensive benefits program includes Blue Cross Blue Shield PPO Health coverage, as well as a health savings account with employer-funded contributions.
  • We also offer Dental and Vision insurance. All of our full-time employees are eligible for Life/AD&D insurance and Short/Long Term Disability insurance free of cost, with the option to add additional voluntary coverage if desired.
  • One North’s 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential.
  • Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.
  • We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 4 weeks of paid time off, in addition to company paid holidays. Employees begin to accrue additional time off once they reach their 3-year and 10-year anniversaries with the business.
  • One North also understands how critical it is for parents to bond with their new additions. We provide paid Parental and Primary Caregiver Leave to assist and support employees who experience a new birth, adoption or foster placement of a child.
  • We also offer an Employee Perks Program that offers member-only discounts and corporate rates on everything from pizza and the zoo, to movie tickets, car rentals, and hotels.

*Additional details around our perks and benefits will be provided during the interview process.
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