As a Project Manager, Toni works with clients to support their needs, answering any questions they have and building their relationship with One North. She works closely to create solutions and ensure that projects are implemented effectively and efficiently.
As Director of Client Services, Alex partners with our clients to lead successful website projects, as well as consult on all of their interactive marketing needs. Through collaboration and researching the best practices in interactive marketing, Alex ensures world-class digital design with every project. Alex has more than eight years of consultative experience providing account management for software clients and corporate legal departments.
Joe contributes 10 years’ experience in B2B marketing and corporate messaging to the One North team. As Director, Client Development, Joe is a consultative partner to our clients, using his strong communication, empathy and resourcefulness to help them identify the right approach and ensure clear, focused execution across creative, brand, strategy and technology teams.
As a Client Services Coordinator, Emma partners with clients to build relationships and communicates with One North Strategists, Designers and Developers to ensure a successful digital experience. Emma previously spent 2+ years at bswift, a benefits administration company, as an Account Manager.
Fun fact: When she was little, Emma wanted to be a professional tennis player (and she played in college!).
Most unusual job: I was a little league softball umpire!
As Managing Director of Client Services for One North, Christie works with some of One North’s largest clients to realize the best and most effective interactive experiences. Along with more than 12 years spent in project management and client consulting, she also has a wealth of experience and knowledge in both cooking and wine.
As Client Support Lead, Chris partners with his clients to understand their digital goals and leverages the resources at One North to accomplish these goals. Chris oversees projects from start to finish, and works to develop interactive solutions that will evolve with his client’s needs. With advanced experience in technical support and client services, Chris is uniquely equipped to identify opportunities and proactively recommend solutions.
As Managing Director of Client Development, Bill works with professional services organizations to elevate all aspects of their business – from Marketing and Information Technology to Recruitment, Human Resources and everything in between. Bill empowers clients to leverage digital to improve their internal business practices, bolster their marketing efforts, attract and retain all key audiences, and, ultimately, reach their business objectives.
As a Client Services Coordinator, Natalie helps build and maintain client relationships by communicating effectively, managing multiple projects and providing functionality training as needed.
As Director of Client Services, Cammie coordinates and strategizes with our clients and members of her account team to achieve their unique business objectives. By advocating for the proper resources, she is able to deliver a top-notch client experience from start to finish.
As an Associate Director of Client Services, Matt is both a team leader and a teammate, ensuring the use of best practices and lessons learned from previous engagements and communicating clients’ needs to brand, experience design, digital strategy and technology teams to develop the ideal digital experience. Prior to One North, Matt worked at Hubbard One as a Project Analyst and Support Analyst. He has also worked as a Broker Relations Manager for an online ticker reseller.
As a Senior Engagement Manager, Kendall partners with her clients, advising and enhancing their digital projects. Kendall brings a positive attitude and leverages her experience in client relationship management and strategic planning to push excellent projects forward.
As Director of Digital Project Management, Jami guides clients through complex digital experiences, answering client concerns and challenges along the journey. Additionally, Jami works to ensure client satisfaction and the quality of her clients’ experience with One North. Working with some of the largest firms in the country over the past 10 years and beyond, her breadth of experience in implementing digital experiences ensures that her consultative approach with her clients is well honed. She has an extensive background in digital designs, working on websites, proposal centers, newsletter systems, experience databases and more while serving at Content Pilot, Locke Lord Bissell and Traveling Coaches.
As an Engagement Manager, Brett brings a knack for relationship building, active listening and proactive thinking to drive successful digital projects and solutions. Curious by nature, Brett is always looking to evoke inspiration and keeps an eye on the future. His belief in creating above average experiences (the X+1 rule) fuels the way he partners with his clients.
Last thing you geeked out about? Business books ... this is a sad hobby, but a true one. Yes, I learned about the X+1 rule from a business book.
Superpower you wish you had? Mind Reading, it’s the ultimate advantage.
Lindsay is an Engagement Manager at One North, working as a consultant and guide for her clients as they embark on digital marketing initiatives. As their day-to-day contact and advocate, she takes pride in her ability to proactively bring each one new ideas and solutions that fit their unique challenges and goals.
Fun fact: I dress up in a turkey costume every year for my family’s Thanksgiving day celebration.
Last thing you geeked out about? Wheel of Fortune – I will beat anyone at it; it’s been my dream to be a contestant one day!
As the Managing Director of Client Partnerships at One North, Sarah consults with clients on the creation and execution of strategic programs to enhance their marketing, business development and knowledge management goals. Her expertise lies in understanding the role that digital plays in supporting these efforts. Sarah immerses herself in each of her clients’ unique business landscapes and develops a deep appreciation for their objectives and challenges. She seeks to establish long-term goals and short-term solutions with connected measurement strategies, and provides support for complex internal communications.
Ryan is a Director of Engagement Management at One North. A Certified Scrum Master, Ryan is highly organized with the ability to strategize and plan programs efficiently to meet client objectives. He brings an infectious energy and over 10 years of experience in design management and marketing strategy, having led branding, identity creation, design, development, advertising and strategy engagements for both B2B and B2C clients – including Kleenex, IBM, Google, Hyatt Hotels, Snap-On Tools, Samsung and Checkers Drive-In.
If I were a vegetable: I'd be broccoli because it is delicious cooked or raw.
Favorite movie quote: “I'm Your Huckleberry, That's Just my Game.” Tombstone
As a Senior Project Manager at One North, Jeff collaborates with both client partners and internal teams to drive process and team communications and ensure project success from initiation through launch. With more than 6 years of experience producing project plans across multiple markets, he delivers projects on time and within budget by constantly monitoring progress and allocations, and keeping clients up-to-date with the latest news and updates.
Favorite Vacation? When I travel, I love to explore. I frequently fly to a destination, road trip in a rental car, and then fly out of a different location. My most recent trip is probably my all-time favorite. I explored Northern California and Western Nevada (San Francisco > Sonoma > Napa > Yosemite > Mammoth Lakes > Lake Tahoe > Reno) in less than 2 weeks.
Favorite Chicago Spot? I can’t tell you my favorite spot in Chicago, sorry. The biggest reason I love this place so much is because it’s one of the few places in the city that’s so infrequently visited … and I want to keep it that way! 😊
As an Associate Director of Client Services at One North, Kristine is responsible for maintaining strong relationships with clients and developing in-depth knowledge of their strategic business objectives and annual goals. As their day-to-day-contact, she brings positive energy and years of full-agency experience to proactively provide clients with innovative ideas and business building opportunities.
Favorite Season? Fall – I grew up in New Hampshire, so it’s always a special season to me.
Most unusual job? I worked at a jewelry shop and an ice cream shop. I love jewelry; unpopular opinion – I do not like ice cream.
As a Client Partner at One North, Tim adds strategic value and drives growth within our client accounts by building strong, consultative relationships with key executives and navigating the road ahead for client engagements. With extensive experience partnering with leading global brands like Mattel, Disney, Hyatt Hotels, Blue Cross, Darden Restaurants, and more, he brings a wealth of knowledge and expertise in collaborative leadership and solving clients’ business challenges through transformative digital solutions.
What did you want to be when you were little? I wanted to own an amusement park – running a business full of excitement where people came to have fun.
Superpower you wish you had? To read people's minds – I'm so incredibly curious about everything and that would be very satisfying.
As a Client Partner at One North, Celina strengthens client relationships by adding strategic value and driving growth for both our clients and One North. She challenges clients to explore new ideas, suggests digital solutions to critical problems, and illuminates’ clients’ organizational blind spots. She brings 20 years of international, senior-level strategic account management to the One North team allowing her to contribute a diverse, culture-sensitive perspective to help drive innovation and team building.
Super-power I wished I had? I wished I could fly. That is a no-brainer if you look at my life journey around the globe. From a young age, I always had a desire to go places, explore new cultures and connect with different people. I have managed to do a lot of that without the ability to fly – so I can only imagine what I would do with that super-power! Also, I like to ‘see things from above’ to get the big picture, which is a must in my role as a strategic leader.
Favorite movie quote? “Houston we have a problem.” I love a good challenge or problem to solve and that moment when you realize you need to get on it!
Uncovering insights. Paving the road. Improving the standard.