One North is seeking an Engagement Manager I to support complex digital and creative engagements, and serve as the key liaison to internal and external stakeholders.
The ideal candidate is client-facing, highly organized, and experienced managing digital and creative engagements, including project budgets and resourcing. They perform well in fast-paced, multidisciplinary environments, manage multiple priorities effectively, and approach challenges with a problem-solving mindset. Strong communication skills, sound judgment, and a positive, results-driven attitude are essential.
This role may evolve based on business and client needs.
The Engagement Manager I will ideally be based in the Chicago area, but we are open to remote locations across the U.S. and Canada.
Responsibilities
Engagement & Delivery Management:
- Ensure a clear understanding of statements of work, team responsibilities, deliverables, and technical requirements to support smooth execution.
- Collaborate with team members to manage risk and deliver work in alignment with contractual terms and conditions.
- Manage project burn, budgets, and financial performance across engagements.
- Oversee engagement resourcing, including contractor candidate selection, onboarding, capacity planning, and performance management.
- Lead routine status check-ins with contractor resources to maintain visibility into progress, challenges, and opportunities.
- Collect and act on feedback from client stakeholders regarding consultant performance and service delivery.
- Regularly review engagements to identify workflow or tool optimizations, improve team performance, and uncover opportunities to expand client relationships.
- Contribute to the development of qualitative and quantitative methodologies to assess delivery effectiveness and outcomes.
- Support engagements across delivery functions as needed, including:
- Initial project setup and detailed engagement onboarding
- Team member onboarding and offboarding
- Financial setup and oversight (budget creation, system updates, financial reviews, invoice validation)
- Development and delivery of status updates and business review presentations
- Regular check-ins with contractor resources and client stakeholders
- Partnering with internal teams to identify, troubleshoot, and mitigate project risks
Account Management:
- Serve as the primary point of contact for key internal and client stakeholders.
- Plan and lead regular business reviews in partnership with operations, sales, and practice teams to review progress and align on future objectives.
- Contribute to the development and execution of account growth strategies.
- Maintain awareness of broader One North and TEKsystems offerings and best practices that may add value to active engagements.
- Conduct both formal and informal client satisfaction assessments.
Skills & Qualifications
- 4 or more years of experience in digital or creative project management within an agency or comparable production environment
- Proven experience estimating project scope, managing budgets, and tracking project burn
- Strong business acumen with the ability to gather, translate, and communicate internal and client requirements
- Experience managing or mentoring junior team members, including providing feedback and training
- Excellent written and verbal communication skills; comfortable presenting to clients and senior leaders
- Highly detail-oriented, deadline-driven, and able to manage multiple projects concurrently
- Strong time management and problem-solving skills; able to work independently with professionalism and calm
- Comfortable operating in a test-and-learn environment
- Self-aware, open to feedback, and committed to continuous learning and improvement
Benefits
- Our comprehensive benefits program includes Blue Cross Blue Shield PPO Health coverage, as well as a health savings account with employer-funded contributions.
- We also offer Dental and Vision insurance. All of our full-time employees are eligible for Life/AD&D insurance and Short/Long Term Disability insurance free of cost, with the option to add additional voluntary coverage if desired.
- One North’s 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential.
- Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.
- We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 4 weeks of paid time off, in addition to company paid holidays. Employees begin to accrue additional time off once they reach their 3-year and 10-year anniversaries with the business.
- One North also understands how critical it is for parents to bond with their new additions. We provide paid Parental and Primary Caregiver Leave to assist and support employees who experience a new birth, adoption or foster placement of a child.
- We also offer an Employee Perks Program that offers member-only discounts and corporate rates on everything from pizza and the zoo, to movie tickets, car rentals, and hotels.
We reserve the right to pay above or below the base salary range of $80,000-$120,000 based on factors unrelated to sex, race, or any other protected classification.
Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.
Please click on the following link to learn more about our full-time internal employment benefits: https://www.teksystems.com/en/careers/benefits.
The expected posting close date is April 24, 2026.
**Clicking the Apply now button will redirect you to apply on TEKsystems.com.
