One North is seeking an energetic and motivated Studio Manager I with expertise in web product lifecycle management to be part of our studio team.
In this role you will be responsible for managing multiple, multi-faceted studio teams responsible for web authoring, web maintenance, and product management, supporting a complex client portfolio. As a vital member of our team, you will report to, and be under the guidance of, Studio Operations, and you will partner cross-functionally with agency leadership to innovate and evolve current capabilities, ensuring KPIs and SLAs are met.
The ideal candidate will bring experience from agency and studio backgrounds, with a robust track record in pitching, developing solutions/approaches, team formation, workflow oversight, client interactions, and reporting. The ability to effectively communicate both up and downstream is a must, along with a results-oriented and positive attitude. At least 5 years of leadership experience is preferred for this position.
The responsibilities below are not exhaustive and may require adjustment based on internal and client requirements.
This role will ideally be based in the Chicago area, but we are open to remote locations across the U.S.
Responsibilities
- Serve as the main client contact, overseeing communication, feedback, and team adjustments while building relationships to drive new initiatives and program growth.
- Evaluate opportunities and formulate strategies to improve delivery standards, increase productivity, drive growth, and innovate, in collaboration with Operations and Practice.
- Manage and mentor a group of multi-disciplinary team leads, which may include offshore teams and/or third-party vendors.
- Ensure deliverables and plans are on track, risks are identified and mitigated, and problematic developments are assessed and resolved.
- Develop methodologies to gather qualitative and quantitative data about the team and the work, surfacing results to optimize workflows, drive efficiencies, and enhance team performance.
- Develop and present client business reviews, new business pitches, and leadership presentations.
- Hold monthly Studio All Hands Meetings to provide team, business, and client updates.
- Foster a culture of excellence, growth, and multi-disciplinary collaboration, balancing team, business, and client needs.
- Seek opportunities for professional development, welcome constructive feedback, and apply learnings to improve skills.
- Stay updated with industry trends to bring innovative ideas to the team.
- Adhere to security protocols and confidentiality agreements to ensure the protection of sensitive information.
- Develop fluency in the client’s brand and culture.
Skills & Qualifications
- 5+ years as a Studio or Creative Operations Manager leading medium to large teams in fast-paced studio and client settings
- Proficient in Adobe Workfront, agile and waterfall methodologies is a must
- Experience with other project management tools is highly desirable, with knowledge of Adobe Creative Suite, Figma, GitHub, HTML, CSS, etc. a plus
- Proven leadership in building high performing teams, client relationships, and cross-functional collaboration
- Exceptional communication skills, able to lead business discussions with clients and senior leaders
- Experience in the Healthcare sector or similarly highly regulated field (i.e. Legal, Financial sectors preferred)
- Strong business acumen, decision-making, problem-solving, and conflict resolution skills
- Highly analytical, thriving in iterative environments and applying data-driven insights to drive decision-making
- Collaborative, with a strong work ethic, prioritization skills, and attention to detail
- Proven ability to develop customer solutions that meet financial and strategic objectives
- Passionate about digital product management and staying current with emerging technologies
- Experienced in creative web production processes and ticket-based systems
- Self-aware and open to feedback, proactively learning from mistakes to continuously improve
- Project management certification (PMP) or other similar training is preferred
- Bachelor’s degree desired, but not necessary
- Agency or vendor experience is required
Benefits
- Our comprehensive benefits program includes Blue Cross Blue Shield PPO Health coverage, as well as a health savings account with employer-funded contributions.
- We also offer Dental and Vision insurance. All of our full-time employees are eligible for Life/AD&D insurance and Short/Long Term Disability insurance free of cost, with the option to add additional voluntary coverage if desired.
- One North’s 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential.
- Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.
- We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 4 weeks of paid time off, in addition to company paid holidays. Employees begin to accrue additional time off once they reach their 3-year and 10-year anniversaries with the business.
- One North also understands how critical it is for parents to bond with their new additions. We provide paid Parental and Primary Caregiver Leave to assist and support employees who experience a new birth, adoption or foster placement of a child.
- We also offer an Employee Perks Program that offers member-only discounts and corporate rates on everything from pizza and the zoo, to movie tickets, car rentals, and hotels.
We reserve the right to pay above or below the base salary range of $105,000-$150,000 based on factors unrelated to sex, race, or any other protected classification.
Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.
Please click on the following link to learn more about our full-time internal employment benefits: https://www.teksystems.com/en/careers/benefits.
The expected posting close date is August 21, 2025.
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