Careers

Together we build, create, explore and have our fair share of donuts. And, yes, so can you.

Why You'll Love One North

One North is very efficient with project tasks and is always mindful about where time is being spent. While “Efficiency” and “Time Management” might not seem like exciting qualities of a company, they're critical for developers to have time to innovate, improve their skills and apply them to new and existing projects.

Alex, Technical Lead

Perks

Spoiler: it’s more than just swag (although, we have that too).

At One North, we recognize that our employees are more than just digital experience geniuses—they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance.

We offer the following health plans and other benefits:

  • Flexible health plans to fit your needs, including the option to choose from a PPO, HMO or Health Savings Account.
  • Dental insurance, Vision insurance, Life insurance, Short & Long Term Disability insurance and flexible savings accounts.
  • One North's 401(k) plan allows employees to save for retirement through pre-tax contributions along with employer-matched funds for maximized savings potential. Employees are immediately eligible for this benefit, and the plan has no vesting schedule for both employee and employer contributions.
  • We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 3 weeks of paid time off, in addition to sick time and company paid holidays.
  • Our Commuter Benefit Program enables our employees to make pre-tax contributions to pay for parking and all public transit needs.
  • Did we mention free lunch every other week? Sweet treats are also never far from reach.
  • Luckily, we have a gym in our building, and our employees enjoy a discounted membership rate.

Build Something Great

We are innovators, engineers, explorers and guides – with one foot in the present and the other firmly in the future. By bringing together views from different experts and combining it with our deep knowledge of the verticals we serve, we craft digital experiences that make an impact. Interested? Check out our current positions or reach out to us at joinus@onenorth.com.

Developer
open position
Developer

PRIMARY OBJECTIVE

Enjoy building great things with great people? We’re looking for enthusiastic individuals to join our tech team in problem solving, building, designing and architecting advanced technical solutions for our clients. Apply emerging tools and technologies, and grow your career, with an organization interested in seeing what you can do.

One North is structured in an open office environment with room to collaborate and scooter from meeting to meeting. Overlooking the Chicago River, our office is located downtown and provides free beverage offerings and catered lunch every other Wednesday from local restaurants. We will give you the creative space and encouragement to design, build and grow along with us. Join us?

RESPONSIBILITIES

Please bring:

  • A love for the culture, process and craft of web development – we enjoy sharing what we learn with each other and the open source community at large.
  • A true empathy for the client experience, appreciating what it takes to form long-term, deep client relationships. These are large scale projects for high profile clients, allowing you to take a consulting approach to your development.
  • The ability to engineer for performance, maintainability and efficiency, while also creating beautiful end-user experiences.

This is a team sport:

  • Work with architects, account managers, other developers and our clients to deliver full-featured, data-driven websites, utilizing the latest technologies, frameworks and tools.
  • Coordinate and participate in the implementation, testing and support of web-based projects using MVC, Node, Knockout, React, MongoDB, .NET/C# , ASP.NET, JavaScript/JQuery, CSS, SQL Server, GIT and Visual Studio.

Blow us away with your brain powers:

  • Leverage industry-leading content management systems to focus on delivering new and creative solutions to clients.
  • Utilize your deep knowledge of the .NET page lifecycle/MVC, of object oriented programming concepts, browser compatibility considerations and web performance optimization tools.
  • Note: We will not ignore you if you have alternative, but relative experience [Java, php experience, Python] - as long as you’ve got that solid background in tech with transferrable skills, a penchant for learning quickly and a passion for solving problems.

Your weapons (wield them wisely):

  • Experience with HTML5, CSS3 (SASS)
  • Experience with JavaScript, JQuery
  • Extensive use of modern CMS systems (Sitecore, Wordpress, Drupal, Adobe CQ or similar)
  • Expert in .NET MVC, ASP.NET
  • Broad knowledge of capabilities across different browsers, devices
  • Multiple Javascript frameworks, and when to use (or not use) each one
  • A desire to work in a place where creativity (and humor) is consistently appreciated.
  • Many of the items in the archives here: webtoolsweekly.com
  • No web experience yet? We do love computer science degrees.
Web Developer - JavaScript
open position
Web Developer - JavaScript

PRIMARY OBJECTIVE

Enjoy building great things with great people? We’re looking for enthusiastic individuals to help out our tech team in problem solving, building, designing and architecting advanced technical web solutions for our clients. Apply emerging tools and technologies, and grow your career, with an organization interested in seeing what you can do.

One North is structured in an open office environment with room to collaborate across a number of different teams and functions. Overlooking the Chicago River, our office is located in the loop of downtown.

RESPONSIBILITIES

Please bring:

  • A love for the culture, process and craft of web development—we enjoy sharing what we learn with each other and the open source community at large.
  • A true empathy for the client experience, appreciating what it takes to form long-term, deep client relationships. These are large-scale projects for high-profile clients, allowing you to take a consulting approach to your development.
  • The ability to engineer for performance, maintainability and efficiency, while also creating beautiful end-user experiences.

This is a team sport:

  • Work with architects, account managers, other developers and our clients to deliver full-featured, data-driven websites, utilizing the latest technologies, frameworks and tools.
  • Coordinate and participate in the implementation, testing and support of web-based projects using JavaScript, Node.js, Vue, MongoDB, CSS3, Saas, GIT and Docker.

Blow us away with your brain powers:

  • Leverage industry-leading content management systems to focus on delivering new and creative solutions to clients.
  • Utilize your deep knowledge of Node.js, browser compatibility considerations and web performance optimization tools.

Note: We will not ignore you if you have alternative, but relative experience [C#, Java, php, Python]—as long as you’ve got that solid background in tech with transferrable skills, a penchant for learning quickly and a passion for solving problems.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • Expert in JavaScript, Node.js
  • Experience with HTML5, CSS3 (SASS)
  • Experience using GIT
  • Experience with Vue.js (or Angular, React, Knockout)
  • Familiarity with Docker a plus
  • Broad knowledge of capabilities across different browsers, devices
  • Multiple Javascript frameworks, and when to use (or not use) each one
  • A desire to work in a place where creativity (and humor) is consistently appreciated.
  • Many of the items in the archives here: webtoolsweekly.com
Director, Brand Strategy
open position
Director, Brand Strategy

PRIMARY OBJECTIVE

One North is looking to add a Director, Brand Strategy to our Experience Design team. In this role, you will be on the front lines, helping our clients clearly articulate a visual and verbal identity that resonates with all of their stakeholders and strikes fresh ground in the marketplace. Ideally this candidate will have strong and demonstrated writing chops (headlines, taglines and catchy copy, both short and long-form) and storytelling skills.

As a leader within the Experience Design group, you’ll be at the epicenter of every project and connected all of the way through from concept to site deployment, making adjustments as we make our way forward. We’re looking for detail-oriented creatives and writers who love research and can turn insights into concepts, and turn concepts into solid platforms.

RESPONSIBILITIES

As an individual on the team:

  • Present, pitch, and deliver quality work to C-Level clients, helping to build, grow, sell, and deliver One North’s brand offerings and services.
  • Create deep relationships with our clients in order to maintain alignment with the brand voice and character.
  • Establish a consultative relationship with clients, understanding their needs and making sure everyone is on the same page moving forward with projects.
  • Help clients define the core building blocks of their brand, including purpose, positioning, persona and brand essence.
  • Lead discovery processes, workshops, and engagements in order to help our clients crystalize their digital marketing goals.
  • Incorporate research and analytics into conceptually driven, creative ideas.
  • Understand what drives key audiences.
  • Help design and execute research that helps the team understand a client’s market, competitors, trends, character, reputation, etc.
  • Extend client insights and brand platform into the digital brand strategy.

As leader on the team:

  • Contribute to the development, management and mentorship of junior-mid level team members.
  • Collaborate on brand-focused projects, in addition to daily requirements of content creation.
  • You must be able to synthesize quickly and deliver ideas and concepts in a clear, client-focused way.
  • Contribute to One North internal marketing and recruitment efforts, including thought leadership.
  • Work closely with Experience Design team leaders and the talent team to build and enforce a high-performing culture, ensuring we have the best people in the right roles to deliver quality work.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • 10-12 years of experience in a brand strategy or writing role, preferably within an agency and working on multiple brands
  • Bachelor’s degree required, preferably related to marketing or writing/journalism/literature studies
  • Management or mentorship experience
  • An analytical mindset with strong business acumen
  • Experience conducting research and competitive market analysis
  • The ability to collaborate with cross-functional teams
  • Experience contributing to the sales process for brand services & offerings
  • Strong presentation skills
  • Ability to travel, minimum 10%
Account Director, Strategic Accounts
open position
Account Director, Strategic Accounts

PRIMARY OBJECTIVE

The Account Director, Strategic Accounts will have the opportunity to help large Professional Services and B2B organizations amplify their brand through digital, better positioning them to develop business, deepen their client relationships, and grow and retain top talent. You will serve as a trusted advisor and partner, recommending and delivering digital solutions that bring their brand stories to life. You will also be a key player in developing, maintaining and growing client relationships over the long term.

The Account Director, Strategic Accounts is the glue between the client and One North. They understand the client’s business objectives, internal landscape and market position. As a result, they can communicate their clients’ needs effectively to internal project teams in order to position One North teams for success. The Director, Strategic Accounts is ultimately responsible for all work that is done for their clients and, to clients, they are a trusted advisor and source of guidance, able to consult on solutions and strategies.

Internally, the Account Director, Strategic Accounts owns the approach to engagements and the pitch that helps us win. They coordinate the right resources from the right teams within the business to deliver the solutions identified with superior service and quality.

RESPONSIBILITIES

  • Increase and drive adoption of One North solutions into clients’ other business units and uncover new opportunities.
  • Participate and lead aspects of the proposal development process, including qualifying opportunities and collaborating with internal teams to develop winning solutions to present to clients.
  • Facilitate brainstorming sessions, workshops, project kick-offs, sprint planning, retrospectives and post-mortems for various client projects.
  • Proactively drive forward the 'Client Development Plan' for each client account, while liaising all communications between the client and One North’s internal teams. 
  • Manage and mobilize internal resources for client engagements with overall responsibility for quality and success in line with clients’ needs and One North’s business goals.
  • Communicate the goals and context of initiatives to the internal team via a brief at the outset of each initiative.
  • Manage expectations and day-to-day interactions with executive clients and sponsors, while maintaining a strong knowledge of clients’ internal governance processes.
  • Effectively identify and solve project-related problems that are technical, business-and resource-specific.
  • Advise agency management on the status of each account, client relationships and specific opportunities or problems with ongoing projects.
  • Work closely with the account and management teams to support account revenue forecasting/monitoring, potential project risks and overall profitability.
  • Ensure responsible financial management and delivery of account revenue and profit expectations.
  • Manage and process client billing and resolve any invoicing issues or delays.
  • Oversee projects including preparation of business cases and ROI models.
  • Report and manage internal resource allocation, and proactively anticipate recruitment needs to ensure correct level of skill to grow the account(s).

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • Ablility to utilize a consultancy approach to service delivery at a strategic level
  • Understanding and appreciation for content marketing principles, techniques and effectiveness
  • Ability to productively critique creative output
  • Strong logic and problem-solving abilities, particularly within the realm of digital
  • Collaborative spirit and ability to work effectively with cross-functional teams
  • Prior experience in a lead role with pursuit or sales teams
  • Flexibility in being both a team player and a solo achiever
  • Ability to mentor and coach junior team members
  • Strong written and oral presentation skills
  • Proven organizational skills and strong attention to detail
Project Manager
open position
Project Manager

PRIMARY OBJECTIVE

Within the Strategic Accounts team at One North, the Project Manager plays a vital role and is responsible for overseeing and executing complex projects and campaigns for portfolio-level clients. The Project Manager must be confident about and have extensive experience with leading and structuring multiple engagements with parallel work streams, spanning digital strategy, brand strategy, creative, user experience, and front- and back-end development.

The Project Manager must be solution-focused and deliver on goals both big and small. As the ringleader of daily program activities, this individual needs to drive all tactical elements, meet deliverable requirements, assess overall program change and risk management, deliver a seamless client experience and juggle multiple engagements with ease. We know this is no small task, but we suspect the ideal candidate will be excited to dive right in and take charge. 

RESPONSIBILITIES

  • Drive program oversite and management, including:
    • Scoping and estimating: Work collaboratively as part of a cross-functional team to scope and estimate new projects for new and existing clients, and assume ownership of the final Statement of Work.
    • Execution: Manage cross-functional work streams across multiple projects and clients/phases, from Discovery and Strategy through Design, Build and Deployment.
    • Budget management: Manage and report on project budgets against revenue and margin targets set in proposal and Statement of Work documents.
    • Documentation: Produce project lifecycle documentation, including project plans, weekly status reports, and all other documentation defining individual project requirements.
    • Quality: Monitor the quality of all aspects of all projects: scope, risk, schedule, budget, delivery, and all associated client communication.
  • Establish strong relationships with clients and translate their day-to-day project needs clearly to the program team to drive high-quality deliverables and client experience.
  • Guide program team to incorporate the overarching strategy and client’s creative, technical and brand expectations in all assigned programs.
  • Collaborate with Traffic Manager to ensure programs have the right resources allocated from multiple teams and disciplines.
  • Prioritize and streamline tasks to ensure accuracy and efficiency.
  • Proactively identify issues/risks, and know when to escalate issues and when to work through them on your own.
  • Assist senior account leadership staff in client communication and management by developing and distributing conference notes/reports, scheduling client meetings and communicating status of initiatives to relevant internal stakeholders.
  • Participate in team status meetings to align internal stakeholders on priorities and goals of the meeting/projects.
  • Contribute to internal process improvement initiatives, especially those involving tools and knowledge management solutions.
  • Pursue opportunities to both lead by example and foster the talents of high-performance team members.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • Bachelor's Degree
  • More than 3 years of professional experience
  • Experience in a client services organization or interactive agency, preferably on projects with top-tier professional services firms or B2B clients (including web, mobile, video, brand, and strategic consulting projects)
  • Solid track record of successfully developing multi-faceted projects from start to completion, on time and within budget
  • Must be a detail-oriented self-starter, with strong planning and organizational skills.
  • Professional presentation, training and client-facing skills
  • Excellent communication skills, particularly in conjunction with workflow steps and internal and external processes
  • Effective negotiation and conflict management/risk mitigation skills
  • Should have experience in proposal creation, planning & estimation, and execution of projects
  • Accountability and flexibility, with the ability to work in a fast-paced environment, managing multiple projects simultaneously
  • Ability to work well under pressure
  • Experience with the development of large-scale websites and a strong understanding of web development technologies, third-party applications and platforms, and social media.
  • Experience delivering projects on Sitecore and Drupal content management systems is advantageous, but not required.
  • Experience working with agile methodology a plus, but not required
Technical Lead, Managed Applications
open position
Technical Lead, Managed Applications

The Managed Applications team at One North provides support for our clients’ web applications. The Technical Lead, Managed Applications will work closely with clients and internal client teams to review issues on various client applications. As part of reviewing these issues, this person will be responsible for creating solutions and/or directing developers on the solutions to be implemented. 

RESPONSIBILITIES

  • Coordinate and participate in the implementation, testing and support of web-based projects.
  • Improve solutions to reduce technical debt, optimize applications and investigate and architect improvements for feature updates.
  • Successfully lead other developers in developing web solutions.
  • Engineer solutions for performance, maintainability and efficiency, while also creating beautiful end-user experiences.
  • Recommend and consult with high-profile clients on projects of varying size/scope.
  • Utilize your deep knowledge of the .NET page lifecycle/MVC, including object oriented programming concepts, browser compatibility considerations and web performance optimization tools.
  • Nurture and mentor new members of the Technology team.
  • Be a primary contributor to the testing process, and provide issue fixes as needed.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • 5+ years of applicable work experience
  • Extensive use of modern CMS systems (Sitecore, Wordpress, Drupal, Adobe CQ or similar)
  • Expert in .NET MVC, ASP.NET
  • Experience with HTML5, CSS3 (SASS)
  • Experience with JavaScript, JQuery
  • Experience with Node.js, Knockout, and React
  • Past work with MongoDB and SQL Server
  • Experience with Visual Studio and GIT
  • Broad knowledge of capabilities across different browsers and devices
  • Past work with multiple Javascript frameworks, and the knowledge to know when to use (or not to use) each one
  • An understanding of enterprise software development best practices
  • Previous work with DevOps tooling and management
  • Ability to discover risk patterns across projects and to create automation to protect web applications in the future
  • A demonstrated love for the culture, process and craft of web development – we enjoy sharing what we learn with each other and the open source community at large.
  • A demonstrated sense of empathy for the client experience, appreciating what it takes to form long-term, deep client relationships
  • Significant experience in reviewing and handling complex support issues
Contract Developer
open position
Contract Developer

Enjoy building great things with great people? We’re looking for enthusiastic individuals to help out our tech team in problem solving, building, designing and architecting advanced technical web solutions for our clients. Apply emerging tools and technologies and grow your career with an organization interested in seeing what you can do.

One North is structured in an open office environment with room to collaborate across a number of different teams and functions. Overlooking the Chicago River, our office is located in the loop.

QUALIFICATIONS

  • An expert in the craft of web development – we enjoy sharing what we learn with each other and the open source community at large.
  • A true empathy for the client experience, appreciating what it takes to form long-term, deep client relationships. These are large-scale projects for high-profile clients, allowing you to take a consulting approach to your development.
  • The ability to engineer for performance, maintainability and efficiency, while also creating beautiful end-user experiences.
  • Work with architects, account managers, other developers and our clients to deliver full-featured, data-driven websites, utilizing the latest technologies, frameworks and tools.
  • Coordinate and participate in the implementation, testing and support of web-based projects using MVC, Node, Knockout, React, MongoDB, .NET/C# , ASP.NET, JavaScript/JQuery, CSS, SQL Server, GIT and Visual Studio.
  • Leverage industry-leading content management systems to focus on delivering new and creative solutions to clients.
  • Utilize your deep knowledge of the .NET page lifecycle/MVC, of object oriented programming concepts, browser compatibility considerations and web performance optimization tools.

TECHNICAL SKILLS

  • Experience with HTML5, CSS3 (SASS)
  • Experience with JavaScript, JQuery
  • Extensive use of modern CMS systems (Sitecore, WordPress, Drupal, Adobe CQ or similar)
  • Expert in .NET MVC, ASP.NET
  • Broad knowledge of capabilities across different browsers, devices
  • Multiple Javascript frameworks, and when to use (or not use) each one
  • Many of the items in the archives here: webtoolsweekly.com 
Staff Accountant
open position
Staff Accountant

We are looking for an energetic, passionate individual to become the newest member of our Finance team! Working closely with your fellow Finance team members, you will be a key resource in managing the day-to-day financials of this growing digital agency. If you’re a pro at Excel and looking to bust into the digital industry, this could be the role for you!

RESPONSIBILITIES

  • Perform daily cash collection activities, including lockbox application to customer accounts, manual deposit of checks received in-house and follow-up on identified invoice payments.
  • Help out with our day-to-day NetSuite activities, such as updating the general ledger and client information.
  • Conduct monthly invoicing processes for software and software maintenance, hosting services and client services.
  • Expedite the monthly invoice preparation process in NetSuite across all revenue lines, and email invoices to clients.
  • Swiftly respond to client invoice inquiries, and resolve billing issues with finesse.
  • Prepare and send customer statements, delinquent collection notices and follow-up on past due accounts, including email and direct phone contact.
  • Support the set-up, managing and closing of project codes in a custom-built time tracker system.
  • Prepare both Board and Bank financial reports.
  • Aid in processing financial closes.
  • Process and review twice monthly payroll runs, including manual adjustments for new hires, change in deductions, etc.
  • Research and provide answers to field questions from One North team members across functions.
  • Provide support to our Account Managers as they delicately handle client questions or concerns.
  • Assist with the preparation of reports for internal management in NetSuite and time tracker software.
  • Help out with general office activities and special requests from inter-department management.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  •  A Bachelor’s Degree in Accounting or another business-related field
  • Previous accounting experience
  • Proficiency with MS Excel
  • Proficiency with NetSuite or similar system (intact, MS Dynamix Cloud, etc.)
  • Proven ability to meet deadlines and to work well in a fast-paced team environment
  • Exposure to financial budget work a plus
  • Quick-learning abilities with financial and reporting systems/tools
  • Detail-oriented, with excellent organization skills
  • A self-starter attitude with advanced time management skills
QA Analyst - Contract
open position
QA Analyst - Contract

Do you believe the devil is truly in the details? Do you often catch things that go unnoticed by others? Does the prospect of analyzing and enhancing a user’s digital journey intrigue you? If so, One North is interested in hearing how your skills can add to our team – and help to improve the digital experiences we deliver to clients.

PRIMARY OBJECTIVE

We’re looking for a Freelance Quality Assurance (QA) Analyst to join our fast-paced technology team. In this role, you will be responsible for managing QA testing for web and digital projects for high-profile clients. We are looking for someone with an extensive background in both manual and automated testing, who is eager to work with the latest technologies in a collaborative environment. You will be able to create your own testing, planning, execution and automation plans to indicate and remedy bugs within applications to ensure our clients’ experiences are top-notch.

RESPONSIBILITIES

  • Responsible for implementing test plans, cases, strategies and schedules to ensure that quality assurance targets are met
  • Create test scenarios and cases to address areas such as web application scenarios, database impact analysis and overall web usability
  • Develop and execute automated scripts to determine application readiness
  • Collaborate with cross-functional team members to understand the project objectives, timeline, budget and schedule
  • Communicate progress, reports and results to ensure that our teams have all relevant information necessary to provide the best client service
  • Review and analyze bug descriptions and procedures, functional requirements and design documents to achieve an optimal solution
  • Update and improve automated test tools and suites to aid business needs with respect to functionality, scalability and performance
  • Perform functional and regression testing across applications, while identifying defects and potential risks
  • Implementation of bug life cycle management including bug tracking, reporting, analysis and verificiation
  • Perform full application testing on both web and mobile web applications
  • Utilize best practices in day-to-day testing, using all-inclusive test data and various testing/automation tools
  • Identify trends in bugs across applications, and work with appropriate cross-functional teams to apply a solution that improves projects moving forward

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • Bachelor’s Degree in any relevant Information Technology field
  • A minimum of 4 years of technical quality assurance experience
  • Experience with HTML5, CSS3 (SASS)
  • Experience with JavaScript, JQuery, and Node.js
  • Experience using Selenium or similar testing frameworks for web applications
  • Experience in .NET MVC, ASP.NET
  • Familiarity with SEO
  • Familiarity with OWASP and various web based security
  • Broad knowledge of capabilities across different browsers and devices
  • Familiarity with CMS systems (Sitecore, Wordpress or similar) a plus
  • A knack for improving the big picture by honing in on little details that count
  • A desire to work in a place where creativity (and humor) is consistently appreciated
Senior Designer
open position
Senior Designer

PRIMARY OBJECTIVE

Be ambitious and proactive in an environment that believes in creativity and helping you grow. As part of the Experience Design team, the Senior Designer will provide creative input and design to both external clients and internal audiences. Bring your passion and curiosity. We’ll provide the jokes and coffee.

RESPONSIBILITIES

  • Create diverse and strategic brand and digital concepts.
  • Be the lead designer on projects from concept to delivery, with some oversight from a creative director.
  • Communicate directly with the Digital and UX Strategy teams and understand the influence of their deliverables (e.g. research outcomes, brand platforms, wireframes, etc.) in creative development and design.
  • Work closely with developers to ensure creative concepts come to life accurately and innovatively in the build phase.
  • Communicate with clients as needed.
  • Mentor and lead junior designers.
  • Translate design fundamentals into an interactive brand experience for our clients.
  • Manage multiple projects ranging in size and scope simultaneously.
  • Execute high-quality work in all areas.
  • Be a self-starter and push the vision for our clients.
  • Champion brand and the creation of high-performing, holistic experiences for our clients.
  • Stay up-to-date on the latest tech and trends, contributing to One North thought leadership.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • 4-7 years of design experience in an in-house group, consultancy or agency.
  • A deep knowledge of Adobe Creative Suite and Sketch.
  • Solid understanding of HTML, CSS and responsive design (coding is not a requirement).
  • A BFA in graphic design or communication design is preferred.
  • Knowledge of digital best practices, the components of brand expression and production processes.
  • Familiarity with print design and execution.
Designer
open position
Designer

PRIMARY OBJECTIVE

As part of the Experience Design team, the Designer will provide creative input and design support to both external clients and internal audiences.

RESPONSIBILITIES

  • Assist in the development of strategic brand and digital concepts.
  • Participate in the design process on projects from concept to delivery, with oversight from a senior designer or creative director.
  • Work with UX Strategy team members to translate wireframes into design.
  • Work closely with the senior designer or creative director to process client feedback and produce digital or print-ready assets and layouts.
  • Work alongside developers to review and QA design aspects of the build project phase.
  • Provide design support to our Marketing team, Business Development team and other internal audiences.  
  • Share knowledge of digital best practices, the components of brand expression and production processes.
  • Manage a variety of tasks at different stages for several different clients.
  • Work collaboratively in a multi-disciplinary environment with design, account, strategy and technology teams.
  • Execute high-quality work in all areas.
  • Demonstrate an ability to see and understand a client’s brand and the big picture of our clients’ businesses.
  • Hold a passion for digital design and staying up-to-date on the latest tech and trends.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • 1-3 years of design experience in an in-house group, consultancy or agency.
  • Knowledge of Adobe Creative Suite and Sketch.
  • Experience with prototyping tools and/or motion design is a plus.
  • An understanding of HTML, CSS and responsive design (coding is not a requirement).
  • A BFA in graphic design or communication design is preferred.
  • Familiarity with print design and execution.
Technical Support Specialist
open position
Technical Support Specialist

PRIMARY OBJECTIVE

One North is looking for a quick learner who is resourceful, self-sufficient and passionate about client service and technology. The Technical Support Specialist role is a new role at One North; we’re looking for someone who is interested in helping us take a new approach to how we handle technical support for clients. The right person for this role will possess client empathy, take time to deeply understand our clients and proactively identify solutions to solve for their needs.  

RESPONSIBILITIES

  • Accountable for the technical support function on a client services team, handling support and maintenance requests for a portfolio of client websites and other applications.
  • Serve as the primary point of contact and first response to client application issues, requests or questions logged in the support system.
  • Facilitate issue resolution with the development team, providing initial investigation or insight into the issue and working with the assigned developer(s) to determine an estimate and timeline to resolve.
  • Own client communication on issue resolution, estimates, timing and required deployments.
  • Schedule and manage the execution of any necessary deployments with the development team, including quality assurance testing and verification of any fixes on a staged environment before approving for live deployment.
  • Coordinate with other members of client team, such as Account Managers, on budget management and billing for support items. 
  • Participate in client-facing activities, such as status calls, and own updates and action items related to support.
  • Serve as the client team power user of the Content Management System (typically Sitecore or WordPress), and provide client training and troubleshooting as needed.
  • Document a process for supporting custom applications that developers can reference.
  • Provide user training documentation, where applicable.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • 3-5 years of professional experience
  • Experience with Content Management Systems like Sitecore, WordPress and Keystone
  • Experience with web-based applications (websites, apps, portals, minisites, intranets, etc.) 
  • Familiarity with customer support tools like Zendesk, JIRA and Zoho a plus
  • Exposure to reading/interpreting technical documentation
  • At least one prior role that required direct communication with clients
Senior UX Strategist
open position
Senior UX Strategist

As members of the Experience Design Team, UX team members operate as researchers, consultants, information architects and designers to construct digital experiences for professional services organizations. You partner with clients to understand their business and brand goals, drive understanding of both with internal stakeholders and external users, and craft solutions that deliver measurable results.

You will find this role rewarding if you:

  • Understand that design is an act of communication, and the artifacts you produce reflect this.
  • Love digital and are compelled to think about balancing its evolution with best practices.
  • Understand how thoughtful experiences can build a brand and achieve business goals.
  • Are interested in how people consume information, think and understand – and your goal is excellence, not perfection.

RESPONSIBILITIES

  • Have a significant presence in client relationships.
  • Lead and support UX research efforts, including heuristic reviews, usability testing, A/B testing, landscape analysis and more.
  • Develop user personas and map them through user journeys that illustrate how user goals connect with business objectives.
  • Create detailed and extensible information architecture, wireframes and KPIs, including functional specification documentation.
  • Partner closely with Brand, Visual & Interaction Design, and Development disciplines to bring the solution to life.
  • Lead projects and guide junior team members in their involvement in client interactions and engagements. 
  • Contribute to thought leadership and collaborate with fellow strategists and Experience Design team members to keep up with trends and developments in digital marketing. 
  • Encourage internal and external stakeholders to ask “why?”
  • Effectively guide clients and colleauges to clarity, making complex and ambiguous problems seem simple.
  • Use writing, or contribute to writing that effectively informs and persuades audiences.
  • Understand the importance of detailed specifications in the transfer of your thinking to clients, designers and developers.

QUALIFICATIONS, SKILLS & EXPERIENCE

  • 6-10 years professional experience.
  • Experience presenting to C-Level executives or significant stakeholders.
  • Demonstratrable experience solving a range of UX problems, for a variety of audience types.
  • An appreciation for the value of organized, rigourous thinking, balanced with a sense of humor.
  • Experience solving complex IA challenges, including the harmonization of multiple domains.
  • Experience designing for Responsive.
  • A deep appreciation for and understanding of usability best practices.
  • Proficiency in at least two of the following: Axure, Adobe CS (InDesign), Omnigraffle and Sketch.
  • Familiarity with Microsoft Office.
  • Experience drafting and conducting usability testing sessions, synthesizing findings and translating them to actionable tactics.
  • An understanding of HTML5 / CSS3 / Javascript is a plus.
  • Ability to travel to client sites as projects require, up to 15% of the time.
Contract Front-End Developer
open position
Contract Front-End Developer

PRIMARY OBJECTIVE

Bring your technical expertise, passion and curiosity to a creative and energetic team that strives to define and redefine the technology of digital marketing. In the Front-End Developer role, you can expect to work closely with every part of One North (partnering with industry-leading strategists and designers, brainstorming with other architects and developers, estimating timelines with account…etc.). In an increasingly competitive digital market, our Front-End Developers are given the space they need to invent, problem solve, explore, fix and create. Itching to stretch and build upon your passion for digital development? Looks like you found the right place.

RESPONSIBILITIES

When packing your bags, please bring:

  • A respect for and admiration of the culture, process and craft of web development, as well as an understanding of the client experience, appreciating what it takes to form long-term client relationships.
  • The ability to engineer for performance, maintainability and efficiency, while also creating beautiful end-user experiences.
  • Broad experience working on leading-edge projects across verticals for large, complex organizations.
  • A knack for teamwork and working with people across agency capabilities.
  • A solid understanding of the tools, processes and approaches for world-class front-end development, and also the skills and appreciation for UX/UI and creative design principles.
  • The written and verbal communication skills required to articulate effectively to your Technology Team.
     

The daily grind:

  • Inspire and collaborate with a dedicated team of Front-End Developers to take ownership and pride in producing detail-oriented work.
  • Proactively manage timelines and commitments across all projects.
  • Collaborate in the sales process to estimate internal tradeoff/options and inspiring new innovative ideas/prototypes.
  • Digest and think critically on technology thought leadership, staying up-to-date on the latest technology trends and buzz words.
  • Produce rapid and elegant componentized code and digital experiences.
     

Your weapons (wield them wisely):

  • Expert HTML5, CSS3 (Sass), and jQuery skills
  • Proficiency with a version control system (Git is preferred)
  • Proficiency and awareness of successful approaches in responsive or adaptive web design
  • Broad knowledge of capabilities across different browsers and devices
  • Awareness and interest in JavaScript libraries and frameworks such as React, Angular, and Knockout
  • Familiarity with Handlebarsjs or similar templating engine
  • Familiarity with automated build and testing tools such as Gulp, Browserify, Browsersync, etc
  • Know how to get what you need from Photoshop designs
  • Comfortable getting around and operating via the command line

To apply, please send your resume and cover letter to joinus@onenorth.com.

Office Coordinator
open position
Office Coordinator

PRIMARY OBJECTIVE

One North is looking for a positive and friendly team member who has a passion for interacting with colleagues across the business, enjoys keeping things organized and thrives in an environment where there is always a lot to do. While managing the day-to-day needs of the office, offering administrative support to Recruiting, Finance and HR, and being an extra set of hands for marketing initiatives, the Office Coordinator will have the opportunity to work on a variety of projects and help increase efficiencies at One North. A successful candidate will be highly attentive to detail and proactive. If you thrive in the hustle and bustle of a busy environment, then this is the role for you!

RESPONSIBILITIES

Office Management:

  • Manage reception responsibilities, such as front desk coverage, daily mail distribution, etc.
  • Manage overall appearance of One North’s office space, including wiping down desks, washing dishes in the sink and tidying up the office (rogue scooters are hazardous in the workplace!).
  • Lead relationships with building facilities team and vendors, and manage office requests submitted by employees (ordering ID badges, communicating building announcements, etc.).
  • Order food and snacks for meetings and special occasions, while staying on budget.
  • Order office supplies and track inventory, keeping the office stocked and supply closet organized at all times.
  • Perform occasional supply runs (sometimes Instacart can’t get donuts here fast enough!).
  • Manage intra-office communications through email announcements, lounge monitors, SharePoint and other special requests.
  • Greet potential candidates and clients as they enter the office at the reception desk, ensuring the meeting rooms are prepped and ready.
  • Coordinate employee engagement programs, such as free lunches, happy hours and intermittent office activities and events.
  • Research venues, prices, etc., to aid the Talent Team in planning events.
  • This position will report to One North’s HR Generalist.

Talent/HR, Finance and Marketing Support:

  • Partner with our finance team to provide support with payroll and other projects.
  • Provide support to One North’s Recruiter, including editing and posting job descriptions, scheduling interviews with candidates and managing the candidate experience through email, phone and in-person office visits.
  • Source candidates using various resources and tools, including social media, job boards, LinkedIn Recruiter and campus resources.
  • Maintain deadlines and own the completion of short-term and long-term projects, reporting to Manager, Talent Development and Head of Marketing Communications for ad hoc projects.
  • Assist Talent Team with miscellaneous needs – being a lean team, we are looking for someone who is willing to help with anything and everything (and always do so with a positive attitude).

QUALIFICATIONS/SKILLS/REQUIREMENTS

  • 1-4 years of Administrative, Office Management or related experience, with a majority of that at a growing or startup organization. Extra points for finance support experience!
  • Attention to detail
  • Thoughtful, proactive approach to projects
  • Strong prioritization skills; our business moves quickly and requires multitasking and self-direction.
  • Self-starter who can manage workload effectively with competing demands for time; comfortable working autonomously
  • Strong written and oral communications
  • Proficiency with Microsoft Office Suite
One North Interactive is an equal opportunity employer and selects individuals best matched for the role based on job-related qualifications. We do not discriminate based on gender, color, age, religion, national origin, sexual orientation, disability or any other protected class. Though we think this kind of common decency ought to be obvious in 2018, we’re happy to say it because we really believe it.

One North Interactive 
222 North LaSalle St, #1500
Chicago, IL 60601

+1 312.469.1740