Careers

Together we build, create, explore and have our fair share of donuts and hot sauce. And, yes, so can you.

Why You’ll Love One North

One North is very efficient with project tasks and is always mindful about where time is being spent. While “Efficiency” and “Time Management” might not seem like exciting qualities of a company, they're critical for developers to have time to innovate, improve their skills and apply them to new and existing projects.

Alex, Architect

Perks

In addition to exciting work, inspiring colleagues and amazing views of the Chicago River, our employees enjoy a host of other perks and benefits when they join the team. Below is a brief snapshot of what we have to offer; one of our Talent team members will share the full list of benefits during the interview process.

  • Our comprehensive benefits program includes Health, Dental and Vision insurance, as well as a health savings account with employer-funded contributions.
  • Life/AD&D Insurance and Short Term/Long Term Disability benefits are offered to all full-time employees free of cost, with the option to add additional voluntary coverage if desired.
  • One North's 401(k) plan allows employees to save for retirement through pre-tax contributions along with employer-matched funds.
  • We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 4 weeks of paid time off, in addition to company paid holidays. Employees also begin to accrue additional time off once they reach their 3-year and 10-year anniversaries with the business.
  • Our Transportation Benefits enable employees to make pre-tax contributions to pay for parking and public transit needs.
  • Did we mention free lunch every other week? Sweet treats are also never far from reach (luckily, we also have a gym in our building).

Join the Team

We are a team of fervent listeners, intensely focused on raising the bar for every client we serve, and for ourselves. We are innovators, engineers, explorers and guides – with one foot in the present and the other firmly in the future. We exceed expectations, not just in terms of what we do, but also how we work together. As a diverse collective of technologists, creatives and strategists, we are fiercely committed to inspiring and supporting our clients. Interested in adding your voice and thoughts to the mix? Check out our current open positions below or reach out to us at joinus@onenorth.com.

Developer
open position
Developer

PRIMARY OBJECTIVE

Enjoy building great things with great people? We’re looking for enthusiastic individuals to join our tech team in problem solving, building, designing and architecting advanced technical solutions for our clients. Apply emerging tools and technologies and grow your career with an organization interested in seeing what you can do.

One North is structured in an open office environment with room to collaborate across a number of different teams and functions. Overlooking the Chicago River, our office is located in the loop of downtown.

RESPONSIBILITIES

Please bring:

  • A love for the culture, process and craft of web development – we enjoy sharing what we learn with each other and the open source community at large.
  • A true empathy for the client experience, appreciating what it takes to form long-term, deep client relationships. These are large-scale projects for high-profile clients, allowing you to take a consulting approach to your development.
  • The ability to engineer for performance, maintainability and efficiency, while also creating beautiful end-user experiences.

This is a team sport:

  • Work with architects, account managers, other developers and our clients to deliver full-featured, data-driven websites, utilizing the latest technologies, frameworks and tools.
  • Coordinate and participate in the implementation, testing and support of web-based projects using MVC, Node, Vue, React, MongoDB, .NET/C#, ASP.NET, JavaScript/jQuery, CSS, SQL Server, GIT and Visual Studio.

Blow us away with your brain powers:

  • Leverage industry-leading content management systems to focus on delivering new and creative solutions to clients.
  • Utilize your deep knowledge of the .NET page lifecycle/MVC of object-oriented programming concepts, browser compatibility considerations and web performance optimization tools.
  • Note: We will not ignore you if you have alternative, but relative, experience [Java, php experience, Python] – as long as you’ve got that solid background in tech with transferrable skills, a penchant for learning quickly and a passion for solving problems.

Your weapons (wield them wisely):

  • Expert in .NET MVC, ASP.NET
  • Experience with HTML5, CSS3 (SASS)
  • Experience with JavaScript, Vue, React
  • Extensive use of modern CMS systems (Sitecore, WordPress, Drupal, Adobe CQ or similar)
  • Broad knowledge of capabilities across different browsers and devices
  • Multiple JavaScript frameworks, and the instinct to use (or not use) each one
  • A desire to work in a place where creativity (and humor) is consistently appreciated
  • Many of the items in the archives here: webtoolsweekly.com
  • No web experience yet? We do love computer science degrees.
Technical Lead
open position
Technical Lead

PRIMARY OBJECTIVE

The Technical Lead will work closely with clients and internal client teams to review, develop and implement various technical client applications. As part of acting as the Lead on these initiatives, this person will be responsible for creating solutions and/or directing developers on the solutions to be implemented.

RESPONSIBILITIES

  • Coordinate and participate in the implementation, development, testing and support of web-based projects.
  • Improve solutions to reduce technical debt, optimize applications and investigate and architect improvements for feature updates.
  • Successfully lead other developers in developing web solutions.
  • Engineer solutions for performance, maintainability and efficiency, while also creating beautiful end-user experiences.
  • Recommend and consult with high-profile clients on projects of varying size/scope.
  • Utilize your deep knowledge of the .NET page lifecycle/MVC, including object-oriented programming concepts, browser compatibility considerations and web performance optimization tools.
  • Nurture and mentor new members of the Technology team.
  • Be a primary contributor to the testing process and provide issue fixes as needed.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • 5+ years of applicable work experience
  • Extensive use of modern CMS systems (Sitecore, WordPress, Drupal, Adobe CQ or similar)
  • Expert in .NET MVC, ASP.NET
  • Experience with HTML5, CSS3 (SASS)
  • Experience with JavaScript, Node.JS, and frameworks (Vue.JS/React)
  • Past work with MongoDB and SQL Server
  • Experience with Visual Studio and GIT
  • Broad knowledge of capabilities across different browsers and devices
  • Past work with multiple JavaScript frameworks, and the knowledge to know when to use (or not to use) each one
  • An understanding of enterprise software development best practices
  • Ability to discover risk patterns across projects and to create automation to protect web applications in the future
  • A demonstrated love for the culture, process and craft of web development – we enjoy sharing what we learn with each other and the open source community at large.
  • A demonstrated sense of empathy for the client experience, appreciating what it takes to form long-term, deep client relationships
  • Significant experience in reviewing and handling complex support issues
Client Services Coordinator
open position
Client Services Coordinator

PRIMARY OBJECTIVE

One North is looking for a quick learner who is resourceful, self-sufficient and passionate about client service and technology. In the Client Services Coordinator role, your primary function is to provide client-facing support, including the planning, execution and day-to-day management of ongoing maintenance activities for multiple clients. You’ll set up an established project scope, estimate costs for the project and sketch out timelines. Typical activities include issue troubleshooting and documentation, answering questions related to client sites and providing basic functionality training as needed.

RESPONSIBILITIES

  • Serve as the first line of support for client trouble-shooting and questions.
  • Maintain project/issue communication internally and externally.
  • Develop a timeline and budget for ongoing implementation tasks, tracking actual task performance and costs against the plan.
  • Proactively identify and manage risks to client satisfaction.
  • Ensure the use of best practices and apply lessons learned from previous activities.
  • Schedule and manage the execution of any necessary deployments with the development team, including quality assurance testing and verification of any fixes on a staged environment before approving for live deployment.
  • Set project quality and performance standards, and perform functional-level quality assurance.
  • Participate in client-facing activities, such as status calls, and own updates and/or action items related to support.
  • Serve as the client team power user of the Content Management System (typically Sitecore or WordPress), and provide client training and troubleshooting as needed.
  • Partner with Account Managers to identify additional client needs and business building opportunities. 

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • 0-3 years of experience in a client-facing role
  • Timeline and scope management for small- to medium-sized projects
  • Previous experience working on rapidly developed technology projects in a small team setting
  • Experience with web-based applications (websites, apps, portals, minisites, intranets, etc.)
  • Demonstrated client management and communication skills
  • Strong written and oral communication and problem-solving skills
  • Familiarity with customer support tools like Zendesk, JIRA and Zoho a plus
  • Experience with Content Management Systems like Sitecore, WordPress and Keystone a big plus
Senior Engagement Manager
open position
Senior Engagement Manager

PRIMARY OBJECTIVE

The Senior Engagement Manager is responsible for owning, managing and executing on the day-to-day activities that support a client’s overall account strategy. These activities may include consulting on and troubleshooting interactive solutions, identifying client business development opportunities, planning, executing, and managing the day-to-day account aspects of a client engagement, and focusing on client satisfaction initiatives.

The Senior Engagement Manager partners with other Client Services team members to ensure that One North’s engagements exceed client expectations and that deliverables and presentations are of the highest quality. The goal of the Senior Engagement Manager is to ensure all client account activities and digital engagements are successful, per the account plan, and positively impact overall client satisfaction. They are responsible for overseeing complex projects and serve as the primary liaison between the client and all One North team members to ensure clients received a unified experience. They must have experience scoping and structuring multiple engagements with parallel work streams, and spanning digital strategy, brand development, brand strategy, creative, design, user experience and development. 

RESPONSIBILITIES

  • Pursue opportunities to both lead by example and foster the talents of high-performing team members including mentoring more junior team members.
  • Assist with the internal change management initiatives and knowledge management associated with Client Services, Project Management, and QA processes and procedures.
  • Advocate clients’ needs to experience design, strategy and technology teams to develop the ideal solution.
  • Ensure the use of best practices and apply lessons learned from previous engagements.
  • Review project plans to ensure they are aligned with established timelines and budgets.
  • Track project performance and costs against project plan with project management support.
  • Proactively provide clients with ideas and business building opportunities.
  • Promote new thought leadership on behalf of One North.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE AND SKILLS

  • 8+ years of professional experience in a client engagement / account management capacity• Experience in a client services organization or interactive agency, preferably on projects with top-tier professional services firms (including web, mobile, video, brand, and strategic consulting projects)
  • Professional presentation, training, and client-facing skills
  • Effective negotiation and conflict management/risk mitigation skills
  • Accountability and flexibility, with the ability to work in a fast-paced environment, managing multiple projects simultaneously
  • Ability to work well under pressure
  • Proven success and interest in a client service role
  • Excellent client management and oral/ written communication skills
  • Professional services organization marketing experience is a plus
  • Desire to continually learn about new technologies
Front-End Developer
open position
Front-End Developer

PRIMARY OBJECTIVE

Bring your technical expertise, passion and curiosity to a creative and energetic team that strives to build innovative digital experiences for our clients. In the Front-End Developer role, you can expect to work closely with every part of One North (including our industry-leading strategists, designers, architects and developers). In an increasingly competitive digital market, our Front-End Developers are given the space they need to invent, problem solve, explore, fix and create. Itching to stretch and build upon your passion for front-end development? Looks like you found the right place.

RESPONSIBILITIES

When packing your bags, please bring:

  • The ability to engineer for performance, maintainability and efficiency, while also creating beautiful end-user experiences
  • A knack for teamwork and working with people across agency capabilities
  • A solid understanding of the tools, processes and approaches for world-class front-end development, and also the skills and appreciation for UX/UI and creative design principles

Your weapons (wield them wisely):

  • Advanced knowledge of HTML/CSS/JS
  • Familiarity with CSS preprocessors (e.g. SASS)
  • Solid command of advanced CSS techniques
  • Ability to write performant code
  • Ability to develop responsive websites
  • Familiarity with and interest in JS Frameworks (e.g. Vue, React, Angular)
  • Ability to integrate 3rd party libraries depending on project requirements
  • Familiarity with Git
  • Familiarity with various front-end build tools (e.g. Webpack, Gulp)
  • Solid understanding of how to develop for cross-browser compatibility
  • Ability to navigate design files (Figma, Sketch, Photoshop)
  • Familiarity with animation libraries and SVG
  • Nice to have – Experience building web applications with Node and Express
  • Nice to have – Experience working with MongoDB/Mongoose
  • Ability to create websites that meet accessibility standards
  • Strong communication and collaboration skills
  • Eye for detail and high personal standards
  • Curiosity
  • Dedication to following industry and One North FED best practices and standards
  • No egos. It’s good to have a strong perspective, but you must be open to new ideas and flexible enough to adapt in a constantly changing discipline.

Digital Designer
open position
Digital Designer

PRIMARY OBJECTIVE

A Digital Designer at One North works within, and across, a team of diverse problem solvers. You will work with many different brands, services and digital mediums to help solve complex design problems. You will be expected to participate across the process – from concepting and prototyping to building out large experiences. We're looking for a passionate digital thinker who wants to grow and have fun creating good work with good people.

RESPONSIBILITIES

What you can expect:

  • Design for diverse and strategic brand and digital experiences.
  • Collaborate with peers, mentors and managers in a highly digital environment.
  • Work on projects from concept to delivery, with oversight from senior members of the team.
  • Understand the goals and objectives of the client, and tactfully assure that the best outcomes benefit the client and its audiences.
  • Participate and/or conduct design research, design testing and design reviews.
  • Be an advocate for thoughtful digital design.
  • Manage multiple projects ranging in size and scope simultaneously.

Some skills we expect from you (if you have more, we’ll take them too!):

  • Firm understanding of design fundamentals, good design trends and the ability to translate these skills into interactive experiences for our clients
  • Firm understanding of design systems, including design libraries and component-level page layouts
  • Digital best practices, including components of brand expression and production processes
  • Ability to thrive in a multi-disciplinary environment with design, account, strategy and technology teams
  • High-quality execution of work in all areas
  • Being a self-starter and pushing the vision for our clients

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • 2-4 years of digital design experience in an in-house group, consultancy or agency
  • A deep knowledge of one of the following tools: Adobe Creative Suite, Figma, Sketch, Prototyping tools
  • Very good working knowledge of HTML, CSS, Pattern Libraries (coding is not a requirement.)
  • Working knowledge of the different digital devices across desktop and mobile
  • A BFA in a design-related foundation preferred, but not required
Digital Strategist
open position
Digital Strategist

PRIMARY OBJECTIVE

One North is a digital agency that helps B2B and professional services organizations grow revenue, drive client engagement and attract/retain talent. We believe that brand, strategy, design and technology must all work closely together to create truly compelling and engaging digital experiences.

Our Digital Strategy team helps organizations innovate, optimize and transform their digital capabilities. As a Digital Strategist, you partner with clients to understand their business goals, discover their user’s perspective and guide them as to how these can be connected through future digital interactions. We take a data-informed, human-centered approach that combines skills from several disciplines to produce visionary, but pragmatic, advice.

RESPONSIBILITIES

  • Form a significant presence in long-term client relationships.
  • Lead collaborative workshops to set the vision for a client’s digital capabilities, with a broad or narrow focus.
  • Develop short- and long-term roadmaps for enabling our clients’ visions.
  • Partner with brand strategists, user experience architects, technologists and other team members to perform qualitative and quantitative research on our clients, their markets and their users.
  • Provide strategic perspective and analysis during brand, content, design and technology engagements.
  • Formulate capability-specific strategies (e.g., content strategy, personalization strategy, etc.)
  • Analyze digital performance, and consult on optimization and improvement opportunities for digital properties.
  • Research new digital capabilities and tactics.
  • Serve as a thought leader, idea generator and source of inspiration.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • Demonstrated interest and experience in areas of digital marketing, strategy, design, design thinking and/or consulting
  • 3-8 years of experience working in a professional, collaborative environment
  • Experience delivering presentations and guiding meetings with executive-level participants
  • Superb communication skills
  • A demonstrated passion for solving problems
  • Experience working in both quantitative (data) and qualitative (brand, design) frameworks
  • Ability to thrive in an environment that values an entrepreneurial spirit
  • Passion for the future of Digital
  • Ability to travel to client sites as projects require, up to 15% of the time
Creative Director
open position
Creative Director

PRIMARY OBJECTIVE

Providing coaching and thought leadership, our Creative Directors drive innovation and collaboration within the team and with other functions of the business, in order to improve the quality of work we deliver to our clients. Creative Directors play an instrumental role in helping to facilitate change management and contribute to the One North culture.  

Creative Directors typically build a team of designers at varying levels around a core set of clients while helping to shape and service new client opportunities as they arise. Creative Directors work collaboratively with the Managing Director to help build our brand and design offering, develop talent and drive the business forward. 

RESPONSIBILITIES

  • Manage the creative process on projects from concept to delivery, while overseeing direct reports and other team members.
  • Lead engaging presentations that drive business development efforts and positive engagements with prospective and current clients.
  • Participate as an individual contributor by creating end-to-end, diverse, and strategic brand and digital collateral.
  • Work closely with client services and PMO to plan project deliverables and the client approach.
  • Work closely with client teams to ensure our design solutions are solving both user and business goals.
  • Lead work sessions and workshops with clients.
  • Effectively manage and develop team talent and participate in recruiting new team members.
  • Contribute to thought leadership and serve as role model for leadership, professionalism and innovation for Experience Design, One North and our clients.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • 10-15+ years of experience in a collaborative, digital environment
  • An expert understanding of design fundamentals as well as best practices for digital designs
  • Strong knowledge of front-end development practices including familiarity with HTML, CSS and other modern browser capabilities
  • Strong written and oral presentation skills particularly in front of clients
  • Experience providing art direction and leading projects
  • Ability to be flexible and adaptive to changing priorities
  • Ability to manage multiple clients and projects ranging in size and scope simultaneously
  • Prior experience in management and or mentorship of direct reports
  • Expert understanding of design tools including Adobe Creative Suite, Sketch and Figma
  • Familiarity with other focus areas of Experience Design, including Brand, Content Strategy, UX and Digital Strategy
  • A BFA in graphic design preferred
  • A strong portfolio demonstrating innovative digital design work
Project Manager
open position
Project Manager

PRIMARY OBJECTIVE

The Project Manager plays a vital role as both an expert on the Project Management team and as the person responsible for overseeing and executing complex projects on a focused client team. The Project Manager must be confident about and have extensive experience with leading and structuring multiple engagements with parallel work streams, spanning digital strategy, brand strategy, creative, user experience, and front- and back-end development. 

The Project Manager must be solution-focused and deliver on goals both big and small. As the leader of complex client projects, this person will play a critical role in helping to execute the development and growth of the Project Management discipline at One North.

RESPONSIBILITIES

  • Scoping and estimating: work collaboratively as part of a cross-functional team to scope and estimate new projects for new and existing clients, and assume ownership of final Statements of Work.
  • Execution: manage cross-functional work streams across multiple projects and clients/phases, from discovery and strategy through design, build and implementation.
  • Budget management: manage and report on project budgets against revenue and margin targets set in proposals and Statements of Work. Grow towards agency-wide responsibility for project profitability.
  • Documentation: help produce project lifecycle documentation, including project plans, status reports, and all other documentation defining individual project requirements.
  • Quality: monitor the quality of all aspects of all projects: scope, risk, schedule, budget, delivery, and all associated client communication.
  • Establish strong relationships with clients and translate their day-to-day project needs clearly to the internal team to drive high-quality deliverables and client experience.
  • Contribute to and help manage internal process improvement initiatives, especially those involving tools and knowledge management standardization and solutions.
  • Collaborate within the Project Management team to develop guidelines and processes that advance the agency’s Project Management discipline.
  • Proactively identify issues and risks; know when to escalate issues and when to work through them on your own.
  • Assist senior Account Management leadership staff in client communication and management by developing and distributing conference notes/reports, scheduling client meetings and communicating status of initiatives to relevant internal stakeholders.
  • Pursue opportunities to both lead by example and foster the talents of high-performance team members.
  • Assist in efforts to mentor future Project Management team members.
  • Assist with the internal change management initiatives and knowledge management associated with Client Services, Project Management, and QA processes and procedures.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • Bachelor's Degree
  • 5-10 years of professional, project management and client relationship management experience
  • Experience in a client services organization or interactive agency, preferably on projects with top-tier professional services firms or B2B clients (including web, mobile, video, brand, and strategic consulting projects)
  • Solid track record of successfully developing multi-faceted projects from start to completion, on time and within budget
  • Must be a detail-oriented self-starter, with strong planning and organizational skills
  • Professional presentation, training and client-facing skills
  • Excellent communication skills, particularly in conjunction with workflow steps and internal and external processes
  • Effective negotiation and conflict management/risk mitigation skills
  • Experience in proposal creation, planning & estimation, and execution of projects
  • Accountability and flexibility, with the ability to work in a fast-paced environment, managing multiple projects simultaneously
  • Ability to work well under pressure
  • Experience with the development of large-scale websites and a strong understanding of web development technologies, third-party applications and platforms, and social media
  • Experience delivering projects on Sitecore and Wordpress content management systems is advantageous, but not required
  • Experience working with agile methodology is a plus, but not required
Brand Strategist
open position
Brand Strategist

PRIMARY OBJECTIVE

Do you have a knack for being able to take abstract ideas or conversations and put them into words that clearly articulate exactly what you or someone else was hoping to say especially when you are at parties or speaking with colleagues? Did that sentence really bother you? Are you able to quickly identify the core underlying narratives of brands you encounter? Are you still thinking about rewriting that first sentence? If so, we’re going to get along just fine.

One North is looking to add a Brand Strategist to our growing team. With this role, you will be on the front lines of helping our clients clearly articulate a visual and verbal message that resonates with all of their stakeholders, while striking fresh ground in the marketplace. As part of our Brand team, you’ll be at the epicenter of every project and connected all of the way through from concept to site, or campaign deployment. We’re looking for detail-oriented creatives and writers who love doing primary and secondary research all day and dream about competitive analysis all night. Now stop thinking about that first sentence!

RESPONSIBILITIES

As a Brand Strategist:

  • Create deep relationships with our clients in order to maintain alignment to the brand voice and character.
  • Develop positioning recommendations, guide market research analysis and establish a brand tone that fulfills a client’s objectives.
  • Incorporate research and analytics into conceptual, creative ideas.
  • Understand the most important audiences, and identify their key motivators.
  • Identify personnel to interview and consult with to support your brand research.
  • Craft and execute research endeavors to help understand a client’s market, competitors, trends, character, reputation, etc.
  • Extend client insights through a digital brand strategy.
  • Resourcefully problem solve every day (extra-ordinary digital experiences on a shoestring – we’ve seen it happen, and we’ve done it).

As part of the Brand Team:

  • Collaborate on brand-focused projects in addition to daily requirements of content creation.
  • Must be able to synthesize quickly and deliver ideas and concepts in a clear, client-focused way.
  • Contribute to One North's internal marketing and brand efforts. 
  • Collaborate with both the Strategy and Creative teams in order to produce compelling content that is grounded in the brand.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • 1-4 years of experience in a brand-specific role, whether internal or within an agency
  • Bachelor’s degree required, preferably related to marketing or writing/journalism
  • An analytical mindset with strong business acumen 
  • Experience conducting research and competitive market analysis
  • Experience conducting user research interviews
  • The ability to navigate between collaborating with cross-functional teams and sitting down, focusing and grinding away autonomously
One North Interactive is an equal opportunity employer and selects individuals best matched for the role based on job-related qualifications. We do not discriminate based on gender, color, age, religion, national origin, sexual orientation, disability or any other protected class. Though we think this kind of common decency ought to be obvious, we’re happy to say it because we really believe it.

One North Interactive 
222 North LaSalle St, #1500
Chicago, IL 60601

+1 312.469.1740