Careers

Together we build, create, explore and have our fair share of donuts and hot sauce. And, yes, so can you.

Why You’ll Love One North

One North is very efficient with project tasks and is always mindful about where time is being spent. While “Efficiency” and “Time Management” might not seem like exciting qualities of a company, they're critical for developers to have time to innovate, improve their skills and apply them to new and existing projects.

Alex, Architect

Perks

In addition to exciting work, inspiring colleagues and amazing views of the Chicago River, our employees enjoy a host of other perks and benefits when they join the team. Below is a brief snapshot of what we have to offer; one of our Talent team members will share the full list of benefits during the interview process.

  • Our comprehensive benefits program includes Health, Dental and Vision insurance, as well as a health savings account with employer-funded contributions.
  • Life/AD&D Insurance and Short Term/Long Term Disability benefits are offered to all full-time employees free of cost, with the option to add additional voluntary coverage if desired.
  • One North's 401(k) plan allows employees to save for retirement through pre-tax contributions along with employer-matched funds.
  • We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 4 weeks of paid time off, in addition to company paid holidays. Employees also begin to accrue additional time off once they reach their 3-year and 10-year anniversaries with the business.
  • Our Transportation Benefits enable employees to make pre-tax contributions to pay for parking and public transit needs.
  • Did we mention free lunch every other week? Sweet treats are also never far from reach (luckily, we also have a gym in our building).

Join the Team

We are a team of fervent listeners, intensely focused on raising the bar for every client we serve, and for ourselves. We are innovators, engineers, explorers and guides – with one foot in the present and the other firmly in the future. We exceed expectations, not just in terms of what we do, but also how we work together. As a diverse collective of technologists, creatives and strategists, we are fiercely committed to inspiring and supporting our clients. Interested in adding your voice and thoughts to the mix? Check out our current open positions below or reach out to us at joinus@onenorth.com.

Account Director
open position
Account Director

PRIMARY OBJECTIVE

The Account Director will have the opportunity to help large Professional Services and B2B organizations amplify their brand through digital, better positioning them to develop business, deepen their client relationships, and grow and retain top talent. You will serve as a trusted advisor and partner, recommending and delivering digital solutions that bring their brand stories to life. You will also be a key player in developing, maintaining and growing client relationships over the long term.

Our Account Directors are the glue between the client and One North. They understand the client’s business objectives, internal landscape and market position. As a result, they can communicate their clients’ needs effectively to internal project teams in order to position One North teams for success. The Account Director is ultimately responsible for all work that is done for their clients and, to clients, they are a trusted advisor and source of guidance, able to consult on solutions and strategies. 

Internally, the Account Director owns the approach to engagements and the pitch that helps us win. They coordinate the right resources from the right teams within the business to deliver the solutions identified with superior service and quality.

RESPONSIBILITIES

  • Increase and drive adoption of One North solutions into clients’ other business units and uncover new opportunities.
  • Participate and lead aspects of the proposal development process, including qualifying opportunities and collaborating with internal teams to develop winning solutions to present to clients.
  • Facilitate brainstorming sessions, workshops, project kick-offs, sprint planning, retrospectives and post-mortems for various client projects.
  • Proactively drive forward the 'Client Development Plan' for each client account, while liaising all communications between the client and One North’s internal teams.
  • Manage and mobilize internal resources for client engagements, with overall responsibility for quality and success in line with clients’ needs and One North’s business goals.
  • Communicate the goals and context of initiatives to the internal team via a brief at the outset of each initiative.
  • Manage expectations and day-to-day interactions with executive clients and sponsors, while maintaining a strong knowledge of clients’ internal governance processes.
  • Effectively identify and solve project-related problems that are technical, business- and resource-specific.
  • Advise agency management on the status of each account, client relationships and specific opportunities or problems with ongoing projects.
  • Work closely with the account and management teams to support account revenue forecasting/monitoring, identify potential project risks and ensure overall profitability.
  • Ensure responsible financial management and delivery of account revenue and profit expectations.
  • Manage and process client billing and resolve any invoicing issues or delays.
  • Contribute to creating and/or monitoring the estimation process for large projects.
  • Oversee projects including preparation of business cases and ROI models.
  • Report and manage internal resource allocation, and proactively anticipate recruitment needs to ensure correct level of skill to grow the account(s).
  • Motivate and encourage Account team members on professional growth, achieving personal career goals and developing/growing relationships with key clients.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE AND SKILLS

  • Demonstrated experience in an Account Management or Project Management capacity at a senior level
  • Understanding and appreciation for content marketing principles, techniques and effectiveness
  • Ability to productively critique creative output
  • Ability to utilize a consultancy approach to service delivery at a strategic level
  • Strong logic and problem-solving abilities, particularly within the realm of digital
  • Collaborative spirit and ability to work effectively with cross-functional teams
  • Prior experience in a lead role with pursuit or sales teams
  • Flexibility in being both a team player and a solo achiever
  • Ability to mentor and coach junior team members
  • Strong written and oral presentation skills
  • Proven organizational skills and strong attention to detail
Associate Creative Director, Design
open position
Associate Creative Director, Design

PRIMARY OBJECTIVE

We are looking for a proactive leader and passionate digital thinker to join our future-forward Experience Design team at One North. You will create sophisticated design work for a growing variety of client types and brands, from engineering to consulting and law firms. We will help you sharpen your leadership skills and give you the runway to help build our brand and digital design practice to better serve our growing roster of best-in-class clients. You will be expected to lead a variety of aspects in the creative process – from concepting and prototyping to building out large experiences.

RESPONSIBILITIES

  • Manage the creative process on projects from concept to delivery, with minimal oversight from a creative director.
  • Present original design work to clients.
  • Participate in and lead working sessions with clients.
  • Mentor and lead designers.
  • Create diverse and strategic brand and digital concepts.
  • Work closely with client services and PMO to plan project deliverables and the client approach.
  • Work closely with the Digital and UX Strategy teams to translate their deliverables (e.g. research outcomes, brand platforms, wireframes, etc.) into designs.
  • Work closely with client teams to ensure our design solutions are solving both user and business goals.
  • Work side-by-side with our on-site developers to ensure creative concepts come to life accurately and innovatively.

Your creative powers include (but are not limited to):

  • An expert understanding of design fundamentals as well as best practices for digital designs
  • The ability to express how to solve design problems strategically and creatively in presentations to clients
  • The ability to manage multiple clients and projects ranging in size and scope simultaneously
  • Being a self-starter and pushing the vision for our clients
  • Thriving in a multi-disciplinary environment with design, account, strategy and technology teams
  • Demonstrating a high-quality execution of work in all areas

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE AND SKILLS

  • 6-10 years of design experience in an in-house group, consultancy or agency

  • Strong oral and written presentation skill

  • Work examples that demonstrate strategic design thinking and complex brand and digital problem solving
  • Expert understanding of design tools including Adobe Creative Suite, Sketch and Figma
  • Familiarity with HTML, CSS, modern browser capabilities and responsive design (coding is not a requirement, we are looking for someone that understands the abilities and limitations of technology as an input into their designs.)
  • A BFA in graphic design preferred
  • A strong portfolio demonstrating innovative digital design work
UX Strategist
open position
UX Strategist

PRIMARY OBJECTIVE

UX Strategists at One North work across a range of digital experiences from websites and intranets to applications and software. They are researchers, consultants, information architects and designers.

As part of the Experience Design team, UX Strategists drive the user-centered design process for clients and cross-functional teams. They follow a test-and-learn iterative approach to drive design solutions forward. They ensure our solutions intersect our end user needs and clients’ business objectives, while balancing technical feasibility.

UX Strategists use design thinking, research and collaboration to gain empathy and understanding about end users. They think about people deeply, what they need and how they use the experiences we design.

RESPONSIBILITIES

  • Play a significant role in building and developing client relationships, including leading workshops, presentations, or discovery sessions.
  • Lead UX Strategy from Discovery through Define and Design phases.
  • Utilize and execute UX research methods as part of the design process, including interviews, surveys, audits, usability testing, A/B testing and analytics analysis.
  • Incorporate qualitative and quantitative data to drive design decision making; seek out and recommend new forms of data collection.
  • Develop user personas and journey maps that build empathy by illustrating user behaviors, preferences, needs and pain points alongside Digital Strategists.
  • Use sketching and prototypes to iterate on solutions.
  • Create detailed information architecture, diagrams and flows.
  • Create detailed design systems, wireframes and functional specifications.
  • Articulate design decisions and trade-offs both visually and verbally to internal and external stakeholders, partnering with Account Managers to educate our clients about the ROI associated with UX recommendations.
  • Collaborate closely with Brand Strategy, Digital Strategy, Visual Design, Technology and Account teams to bring the solution to life.
  • Work across a spectrum of large- and small-scale projects.
  • Bring a strong point of view and approach to the design process.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • 5-8 years professional experience
  • Agency or consulting experience preferred
  • Bachelor’s degree preferred
  • Strong presentation skills and experience presenting to stakeholders
  • Demonstrable experience solving a range of UX problems across a variety of business verticals, technologies and for a variety of user types
  • Understanding of usability heuristics, relevant HCI literature and UX best practices
  • Excellent verbal and written communication skills
  • Ability to multi-task, stay organized and meet multiple deadlines across a variety of projects
  • Working knowledge of Sketch, Figma and other current tools for producing wireframes and deliverables
  • Experience drafting and conducting usability testing sessions, synthesizing findings and translating them into actionable tactics
  • Ability to travel to client sites as projects require, up to 15% of the time
Digital Strategist
open position
Digital Strategist

PRIMARY OBJECTIVE

One North is a digital agency that helps B2B and professional services organizations grow revenue, drive client engagement and attract/retain talent. We believe that brand, strategy, design and technology must all work closely together to create truly compelling and engaging digital experiences.

Our Digital Strategy team helps organizations innovate, optimize and transform their digital capabilities. As a Digital Strategist, you partner with clients to understand their business goals, discover their user’s perspective and guide them as to how these can be connected through future digital interactions. We take a data-informed, human-centered approach that combines skills from several disciplines to produce visionary, but pragmatic, advice.

RESPONSIBILITIES

  • Form a significant presence in long-term client relationships.
  • Lead collaborative workshops to set the vision for a client’s digital capabilities, with a broad or narrow focus.
  • Develop short- and long-term roadmaps for enabling our clients’ visions.
  • Partner with brand strategists, user experience architects, technologists and other team members to perform qualitative and quantitative research on our clients, their markets and their users.
  • Provide strategic perspective and analysis during brand, content, design and technology engagements.
  • Formulate capability-specific strategies (e.g., content strategy, personalization strategy, etc.)
  • Analyze digital performance, and consult on optimization and improvement opportunities for digital properties.
  • Research new digital capabilities and tactics.
  • Serve as a thought leader, idea generator and source of inspiration.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • Demonstrated interest and experience in areas of digital marketing, strategy, design, design thinking and/or consulting
  • 3-8 years of experience working in a professional, collaborative environment
  • Experience delivering presentations and guiding meetings with executive-level participants
  • Superb communication skills
  • A demonstrated passion for solving problems
  • Experience working in both quantitative (data) and qualitative (brand, design) frameworks
  • Ability to thrive in an environment that values an entrepreneurial spirit
  • Passion for the future of Digital
  • Ability to travel to client sites as projects require, up to 15% of the time
Writer
open position
Writer

PRIMARY OBJECTIVE

One North is looking to add a Writer to our open, inclusive and collaborative team. In this role, you’ll be on the front lines helping our clients communicate with clarity, authenticity and distinction. Ideally, this candidate will have strong and demonstrated writing chops (headlines, taglines and sharp, persuasive copy, both short- and long-form) and storytelling skills. As part of our Experience Design team, you’ll be at the epicenter of every project and connected all of the way through from concept to site or campaign deployment.

RESPONSIBILITIES

  • Write compelling copy for websites, collateral, apps and other digital experiences aligned to clients’ strategic imperatives and vision.
  • Participate in creative concept development, including the writing of headlines and suggestions of visuals.
  • Managing time effectively, adhering to schedules and budgets to meet client deadlines.
  • Review all content for accuracy before final production, including proofreading, spell checking and copy editing.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE AND SKILLS

  • Outstanding writing and conceptual development skills, along with communication and presentation skills
  • Comfortable participating in open creative sessions, including brainstorming, work critiques and internal presentations
  • Strong self-manager with impeccable attention to detail
  • The ability to collaborate with cross-functional teams
  • 2-4 years of experience in a brand or writing-specific role, preferably within an agency
  • Bachelor’s degree required, preferably related to marketing or writing/ journalism
Senior Brand Strategist
open position
Senior Brand Strategist

PRIMARY OBJECTIVE

Writers, thinkers and tinkerers wanted.

One North is looking to add a Sr. Brand Strategist to our growing team. In this role, you will be on the front lines helping our clients clearly articulate a visual and verbal identity that resonates with all of their stakeholders while striking fresh ground in the marketplace. Ideally, this candidate will have strong and demonstrated writing chops (headlines, taglines and catchy copy, both short- and long-form) and storytelling skills.

As part of our Brand team, you’ll be at the epicenter of every project and connected all of the way through from concept to site or campaign deployment, making adjustments as we make our way forward. We’re looking for detail-oriented creatives and writers who love research and can turn insights into concepts – and turn concepts into solid platforms.

RESPONSIBILITIES

As a Sr. Brand Strategist:

  • Create deep relationships with our clients in order to maintain alignment to the brand voice and character.
  • Establish a consultative relationship with clients, understanding their needs and making sure everyone is on the same page moving forward with projects.
  • Help clients define the core building blocks of their brand, including purpose, positioning, persona and brand essence.
  • Work with clients to crystalize digital marketing goals.
  • Incorporate research and analytics into conceptually driven, creative ideas.
  • Understand what drives key audiences.
  • Help design and execute research that helps the team understand a client’s market, competitors, trends, character, reputation, etc.
  • Extend client insights and brand platform into the digital brand strategy.
  • Problem solve every day. 

As part of the Brand Team:

  • Contribute to the development of the Brand team through mentoring junior team members.
  • Collaborate on brand-focused projects in addition to daily requirements of content creation.
  • Must be able to synthesize quickly and deliver ideas and concepts in a clear, client-focused way.
  • Contribute to One North internal marketing and brand efforts.
  • Collaborate with both the Strategy and Creative teams in order to produce compelling content that is grounded in the brand.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • 5-9 years of experience in a brand or writing-specific role, preferably within an agency
  • Bachelor’s degree required, preferably related to marketing or writing/journalism
  • An analytical mindset with strong business acumen
  • Experience conducting a broad range of in-depth research and competitive market analysis
  • The ability to collaborate with cross-functional teams
Senior Project Manager
open position
Senior Project Manager

PRIMARY OBJECTIVE

The Senior Project Manager plays a vital role as both an expert on the Strategic Accounts team and as the person responsible for overseeing and executing complex projects on a focused client team. The Senior Project Manager must be confident about, and have extensive experience with, leading and structuring multiple engagements with parallel work streams, spanning digital strategy, brand development, creative, design, user experience and development.

The Senior Project Manager must be solution-focused and deliver on goals both big and small. As the leader of complex client projects, this person will play a critical role in helping to execute the development and growth of the Project Management discipline at One North. We are looking for an energetic leader with an entrepreneurial spirit.

RESPONSIBILITIES

  • Scoping and estimating: work collaboratively as part of a cross-functional team to scope and estimate new projects for new and existing clients and assume ownership of final Statements of Work.
  • Execution: manage cross-functional work streams across multiple projects and clients/phases, from discovery and strategy through design, build and implementation.
  • Budget management: manage and report on project budgets against revenue and margin targets. Grow towards agency-wide responsibility for project profitability.
  • Documentation: help produce project lifecycle documentation, including project plans, status reports and all other documentation defining individual project requirements.
  • Quality: monitor the quality of all aspects of all projects: scope, risk, schedule, budget, delivery and all associated client communication.
  • Establish strong relationships with clients and translate their day-to-day project needs clearly to the internal team to drive high-quality deliverables and client experience.
  • Contribute to and help manage internal process improvement initiatives, especially those involving tools and knowledge management standardization and solutions.
  • Collaborate within the Strategic Accounts team to develop guidelines and processes that advance the agency’s Project Management discipline.
  • Proactively identify issues and risks; know when to escalate issues and when to work through them on your own.
  • Assist Account Management leadership staff in client communication and management by developing and distributing conference notes/reports, scheduling client meetings and communicating the status of initiatives to relevant internal stakeholders.
  • Pursue opportunities to both lead by example and foster the talents of high-performance team members.
  • Assist in efforts to mentor future Project Management team members.
  • Assist with the internal change management initiatives and knowledge management associated with Client Services, Project Management, and QA processes and procedures.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • Bachelor's Degree
  • 7-10 years of professional, project management and client relationship management experience
  • Experience in a client services organization or interactive agency, preferably on projects with top-tier professional services firms or B2B clients (including web, mobile, video, brand and strategic consulting projects)
  • Solid track record of successfully developing multi-faceted projects from start to completion, on time and within budget
  • Must be a detail-oriented self-starter, with strong planning and organizational skills
  • Professional presentation, training and client-facing skills
  • Excellent communication skills, particularly in conjunction with workflow steps and internal and external processes
  • Effective negotiation and conflict management/risk mitigation skills
  • Experience in proposal creation, planning & estimation, and execution of projects
  • Accountability and flexibility, with the ability to work in a fast-paced environment, managing multiple projects simultaneously
  • Ability to work well under pressure
  • Experience with the development of large-scale websites and a strong understanding of web development technologies, third-party applications and platforms, and social media
  • Experience delivering projects on Sitecore and Wordpress content management systems advantageous, but not required
  • Experience working with agile methodology a plus, but not required
Developer
open position
Developer

PRIMARY OBJECTIVE

Enjoy building great things with great people? We’re looking for enthusiastic individuals to join our tech team in problem solving, building, designing and architecting advanced technical solutions for our clients. Apply emerging tools and technologies, and grow your career, with an organization interested in seeing what you can do.

One North is structured in an open office environment with room to collaborate across a number of different teams and functions. Overlooking the Chicago River, our office is located in the loop of downtown.

RESPONSIBILITIES

Please bring:

  • A love for the culture, process and craft of web development – we enjoy sharing what we learn with each other and the open source community at large.
  • A true empathy for the client experience, appreciating what it takes to form long-term, deep client relationships. These are large-scale projects for high-profile clients, allowing you to take a consulting approach to your development.
  • The ability to engineer for performance, maintainability and efficiency, while also creating beautiful end-user experiences.

This is a team sport:

  • Work with architects, account managers, other developers and our clients to deliver full-featured, data-driven websites, utilizing the latest technologies, frameworks and tools.
  • Coordinate and participate in the implementation, testing and support of web-based projects using MVC, Node, Knockout, React, MongoDB, .NET/C# , ASP.NET, JavaScript/JQuery, CSS, SQL Server, GIT and Visual Studio.

Blow us away with your brain powers:

  • Leverage industry-leading content management systems to focus on delivering new and creative solutions to clients.
  • Utilize your deep knowledge of the .NET page lifecycle/MVC, of object oriented programming concepts, browser compatibility considerations and web performance optimization tools.
  • Note: We will not ignore you if you have alternative, but relative, experience [Java, php experience, Python] – as long as you’ve got that solid background in tech with transferrable skills, a penchant for learning quickly and a passion for solving problems.

Your weapons (wield them wisely):

  • Experience with HTML5, CSS3 (SASS)
  • Experience with JavaScript, JQuery
  • Extensive use of modern CMS systems (Sitecore, Wordpress, Drupal, Adobe CQ or similar)
  • Expert in .NET MVC, ASP.NET
  • Broad knowledge of capabilities across different browsers, devices
  • Multiple Javascript frameworks, and when to use (or not use) each one
  • A desire to work in a place where creativity (and humor) is consistently appreciated
  • Many of the items in the archives here: webtoolsweekly.com
  • No web experience yet? We do love computer science degrees.
One North Interactive is an equal opportunity employer and selects individuals best matched for the role based on job-related qualifications. We do not discriminate based on gender, color, age, religion, national origin, sexual orientation, disability or any other protected class. Though we think this kind of common decency ought to be obvious in 2019, we’re happy to say it because we really believe it.

One North Interactive 
222 North LaSalle St, #1500
Chicago, IL 60601

+1 312.469.1740