Careers

Together we build, create, explore and have our fair share of donuts. And, yes, so can you.

Why You’ll Love One North

One North is very efficient with project tasks and is always mindful about where time is being spent. While “Efficiency” and “Time Management” might not seem like exciting qualities of a company, they're critical for developers to have time to innovate, improve their skills and apply them to new and existing projects.

Alex, Technical Lead

Perks

Spoiler: it’s more than just swag (although, we have that too).

At One North, we recognize that our employees are more than just digital experience geniuses—they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance.

We offer the following health plans and other benefits:

  • Flexible health plans to fit your needs, including the option to choose from a PPO, HMO or Health Savings Account.
  • Dental insurance, Vision insurance, Life insurance, Short & Long Term Disability insurance and flexible savings accounts.
  • One North's 401(k) plan allows employees to save for retirement through pre-tax contributions along with employer-matched funds for maximized savings potential. Employees are immediately eligible for this benefit, and the plan has no vesting schedule for both employee and employer contributions.
  • We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 3 weeks of paid time off, in addition to sick time and company paid holidays.
  • Our Commuter Benefit Program enables our employees to make pre-tax contributions to pay for parking and all public transit needs.
  • Did we mention free lunch every other week? Sweet treats are also never far from reach.
  • Luckily, we have a gym in our building, and our employees enjoy a discounted membership rate.

Build Something Great

We are innovators, engineers, explorers and guides – with one foot in the present and the other firmly in the future. By bringing together views from different experts and combining it with our deep knowledge of the verticals we serve, we craft digital experiences that make an impact. Interested? Check out our current positions or reach out to us at joinus@onenorth.com.

Program Manager
open position
Program Manager

Within the Strategic Accounts team at One North, the Program Manager plays a vital role and is responsible for complex project, program and campaign management for our portfolio-level clients. The Program Manager must be confident about and have extensive experience with leading and structuring multiple engagements with parallel work streams, spanning digital strategy, brand strategy, creative, user experience, and front- and back-end development. 

This is a new role at One North, and we expect the ideal candidate will be excited to dive right in, listen and learn, and offer new ideas and solutions, contributing to the development of the Strategic Accounts team and capabilities. The Program Manager must be solution-focused and deliver on goals both big and small. As the ringleader of daily program activities, this individual needs to drive all tactical elements, meet deliverable requirements, assess overall program change and risk management, deliver a seamless client experience and juggle multiple engagements with ease.

RESPONSIBILITIES

  • Drive program oversight, management and execution, including scoping and estimating, execution of projects from discovery through deployment, budget management, documentation and reporting, and monitoring quality.
  • Work collaboratively as part of a cross-functional team to scope and estimate new projects for new and existing clients, and assume ownership of the final Statement of Work.
  • Produce project lifecycle documentation, including project plans, weekly status reports, and all other documentation defining individual project requirements.
  • Establish strong relationships with clients and translate their day-to-day project needs clearly to the One North team to drive high-quality deliverables and client experience.
  • Guide the One North team to incorporate the overarching strategy and the client’s creative, technical and brand expectations in all assigned programs or projects.
  • Collaborate with the Project Management team within Client Services to ensure programs and projects have the right resources allocated from multiple teams and disciplines.
  • Prioritize and streamline tasks to ensure accuracy and efficiency.
  • Proactively identify issues/risks; know when to escalate issues and when to work through them on your own.
  • Assist senior account leadership staff in client communication and management by developing and distributing conference notes/reports, scheduling client meetings and communicating the status of initiatives to relevant internal stakeholders.
  • Participate in team status meetings to align internal stakeholders on priorities and goals of the meeting/projects.
  • Contribute to internal process improvement initiatives, especially those involving tools and knowledge management solutions.
  • Pursue opportunities to both lead by example and foster the talents of high-performance team members.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • Bachelor's Degree
  • Minumum of 4-5 years of project or program management experience
  • Experience in a client services organization or interactive agency, preferably on projects with top-tier professional services firms or B2B clients (including web, mobile, video, brand and strategic consulting projects)
  • Solid track record of successfully developing multi-faceted projects from start to completion, on time and within budget
  • Detail-oriented self-starter, with strong planning and organizational skills
  • Professional presentation and client-facing skills
  • Excellent communication skills, particularly in conjunction with workflow steps and internal and external processes
  • Effective negotiation and conflict management/risk mitigation skills
  • Experience creating and writing proposals, planning and estimation, and execution of project
  • Ability to work well under pressure
  • Collaborative spirit, leadership skills, and ability to work effectively with cross-functional teams, including creatives, technologists, strategists, etc.
  • Experience with the development of large-scale websites and a strong understanding of web development technologies, third-party applications and platforms, and social media.
  • Experience delivering projects on content management systems
  • Experience working with agile methodology a plus, but not required
Project Manager
open position
Project Manager

PRIMARY OBJECTIVE

The Project Manager plays a vital role as both an expert on the Project Management team and as the person responsible for overseeing and executing complex projects on a focused client team. The Project Manager must be confident about and have extensive experience with leading and structuring multiple engagements with parallel work streams, spanning digital strategy, brand strategy, creative, user experience, and front- and back-end development. 

The Project Manager must be solution-focused and deliver on goals both big and small. As the leader of complex client projects, this person will play a critical role in helping to execute the development and growth of the Project Management discipline at One North.

RESPONSIBILITIES

  • Scoping and estimating: work collaboratively as part of a cross-functional team to scope and estimate new projects for new and existing clients, and assume ownership of final Statements of Work.
  • Execution: manage cross-functional work streams across multiple projects and clients/phases, from discovery and strategy through design, build and implementation.
  • Budget management: manage and report on project budgets against revenue and margin targets set in proposals and Statements of Work. Grow towards agency-wide responsibility for project profitability.
  • Documentation: help produce project lifecycle documentation, including project plans, status reports, and all other documentation defining individual project requirements.
  • Quality: monitor the quality of all aspects of all projects: scope, risk, schedule, budget, delivery, and all associated client communication.
  • Establish strong relationships with clients and translate their day-to-day project needs clearly to the internal team to drive high-quality deliverables and client experience.
  • Contribute to and help manage internal process improvement initiatives, especially those involving tools and knowledge management standardization and solutions.
  • Collaborate within the Project Management team to develop guidelines and processes that advance the agency’s Project Management discipline.
  • Proactively identify issues and risks; know when to escalate issues and when to work through them on your own.
  • Assist senior Account Management leadership staff in client communication and management by developing and distributing conference notes/reports, scheduling client meetings and communicating status of initiatives to relevant internal stakeholders.
  • Pursue opportunities to both lead by example and foster the talents of high-performance team members.
  • Assist in efforts to mentor future Project Management team members.
  • Assist with the internal change management initiatives and knowlegde management associated with Client Services, Project Management, and QA processes and procedures.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • Bachelor's Degree
  • 5-10 years of professional, project management and client relationship management experience
  • Experience in a client services organization or interactive agency, preferably on projects with top-tier professional services firms or B2B clients (including web, mobile, video, brand, and strategic consulting projects)
  • Solid track record of successfully developing multi-faceted projects from start to completion, on time and within budget
  • Must be a detail-oriented self-starter, with strong planning and organizational skills
  • Professional presentation, training and client-facing skills
  • Excellent communication skills, particularly in conjunction with workflow steps and internal and external processes
  • Effective negotiation and conflict management/risk mitigation skills
  • Experience in proposal creation, planning & estimation, and execution of projects
  • Accountability and flexibility, with the ability to work in a fast-paced environment, managing multiple projects simultaneously
  • Ability to work well under pressure
  • Experience with the development of large-scale websites and a strong understanding of web development technologies, third-party applications and platforms, and social media
  • Experience delivering projects on Sitecore and Wordpress content management systems is advantageous, but not required
  • Experience working with agile methodology is a plus, but not required
Client Support Specialist
open position
Client Support Specialist

PRIMARY OBJECTIVE

One North is looking for a quick learner who is resourceful, self-sufficient and passionate about client service and technology. The Technical Support Specialist/Client Support Specialist role is a new role at One North; we’re looking for someone who is interested in helping us take a new approach to how we handle technical support for clients. The right person for this role will possess client empathy, take time to deeply understand our clients and proactively identify solutions to solve for their needs.  

RESPONSIBILITIES

  • Accountable for the technical support function on a client services team, handling support and maintenance requests for a portfolio of client websites and other applications.
  • Serve as the primary point of contact and first response to client application issues, requests or questions logged in the support system.
  • Facilitate issue resolution with the development team, providing initial investigation or insight into the issue and working with the assigned developer(s) to determine an estimate and timeline to resolve.
  • Own client communication on issue resolution, estimates, timing and required deployments.
  • Schedule and manage the execution of any necessary deployments with the development team, including quality assurance testing and verification of any fixes on a staged environment before approving for live deployment.
  • Coordinate with other members of client team, such as Account Managers, on budget management and billing for support items. 
  • Participate in client-facing activities, such as status calls, and own updates and action items related to support.
  • Serve as the client team power user of the Content Management System (typically Sitecore or WordPress), and provide client training and troubleshooting as needed.
  • Document a process for supporting custom applications that developers can reference.
  • Provide user training documentation, where applicable.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • 3-5 years of professional experience
  • Experience with Content Management Systems like Sitecore, WordPress and Keystone
  • Experience with web-based applications (websites, apps, portals, minisites, intranets, etc.) 
  • Familiarity with customer support tools like Zendesk, JIRA and Zoho a plus
  • Exposure to reading/interpreting technical documentation
  • At least one prior role that required direct communication with clients
Senior UX Strategist
open position
Senior UX Strategist

As members of the Experience Design Team, UX team members operate as researchers, consultants, information architects and designers to construct digital experiences for professional services organizations. You partner with clients to understand their business and brand goals, drive understanding of both with internal stakeholders and external users, and craft solutions that deliver measurable results.

You will find this role rewarding if you:

  • understand that design is an act of communication, and the artifacts you produce reflect this.
  • love digital and are compelled to think about balancing its evolution with best practices.
  • understand how thoughtful experiences can build a brand and achieve business goals.
  • are interested in how people consume information, think and understand – and your goal is excellence, not perfection.

RESPONSIBILITIES

  • Have a significant presence in client relationships.
  • Lead and support UX research efforts, including heuristic reviews, usability testing, A/B testing, landscape analysis and more.
  • Develop user personas and map them through user journeys that illustrate how user goals connect with business objectives.
  • Create detailed and extensible information architecture, wireframes and KPIs, including functional specification documentation.
  • Partner closely with Brand, Visual & Interaction Design, and Development disciplines to bring the solution to life.
  • Lead projects and guide junior team members in their involvement in client interactions and engagements. 
  • Contribute to thought leadership and collaborate with fellow strategists and Experience Design team members to keep up with trends and developments in digital marketing. 
  • Encourage internal and external stakeholders to ask “why?”
  • Effectively guide clients and colleagues to clarity, making complex and ambiguous problems seem simple.
  • Use writing, or contribute to writing that effectively informs and persuades audiences.
  • Understand the importance of detailed specifications in the transfer of your thinking to clients, designers and developers.

QUALIFICATIONS, SKILLS & EXPERIENCE

  • 6-10 years professional experience
  • Experience presenting to C-Level executives or significant stakeholders
  • Demonstrable experience solving a range of UX problems, for a variety of audience types
  • An appreciation for the value of organized, rigorous thinking, balanced with a sense of humor
  • Experience solving complex IA challenges, including the harmonization of multiple domains
  • Experience designing for Responsive
  • A deep appreciation for and understanding of usability best practices
  • Proficiency in at least two of the following: Axure, Adobe CS (InDesign), Omnigraffle and Sketch
  • Familiarity with Microsoft Office
  • Experience drafting and conducting usability testing sessions, synthesizing findings and translating them to actionable tactics
  • An understanding of HTML5 / CSS3 / Javascript is a plus.
  • Ability to travel to client sites as projects require, up to 15% of the time
Developer
open position
Developer

PRIMARY OBJECTIVE

Enjoy building great things with great people? We’re looking for enthusiastic individuals to join our tech team in problem solving, building, designing and architecting advanced technical solutions for our clients. Apply emerging tools and technologies, and grow your career, with an organization interested in seeing what you can do.

One North is structured in an open office environment with room to collaborate across a number of different teams and functions. Overlooking the Chicago River, our office is located in the loop of downtown.

RESPONSIBILITIES

Please bring:

  • A love for the culture, process and craft of web development – we enjoy sharing what we learn with each other and the open source community at large.
  • A true empathy for the client experience, appreciating what it takes to form long-term, deep client relationships. These are large-scale projects for high-profile clients, allowing you to take a consulting approach to your development.
  • The ability to engineer for performance, maintainability and efficiency, while also creating beautiful end-user experiences.

This is a team sport:

  • Work with architects, account managers, other developers and our clients to deliver full-featured, data-driven websites, utilizing the latest technologies, frameworks and tools.
  • Coordinate and participate in the implementation, testing and support of web-based projects using MVC, Node, Knockout, React, MongoDB, .NET/C# , ASP.NET, JavaScript/JQuery, CSS, SQL Server, GIT and Visual Studio.

Blow us away with your brain powers:

  • Leverage industry-leading content management systems to focus on delivering new and creative solutions to clients.
  • Utilize your deep knowledge of the .NET page lifecycle/MVC, of object oriented programming concepts, browser compatibility considerations and web performance optimization tools.
  • Note: We will not ignore you if you have alternative, but relative, experience [Java, php experience, Python] – as long as you’ve got that solid background in tech with transferrable skills, a penchant for learning quickly and a passion for solving problems.

Your weapons (wield them wisely):

  • Experience with HTML5, CSS3 (SASS)
  • Experience with JavaScript, JQuery
  • Extensive use of modern CMS systems (Sitecore, Wordpress, Drupal, Adobe CQ or similar)
  • Expert in .NET MVC, ASP.NET
  • Broad knowledge of capabilities across different browsers, devices
  • Multiple Javascript frameworks, and when to use (or not use) each one
  • A desire to work in a place where creativity (and humor) is consistently appreciated
  • Many of the items in the archives here: webtoolsweekly.com
  • No web experience yet? We do love computer science degrees.
Quality Assurance Analyst
open position
Quality Assurance Analyst

PRIMARY OBJECTIVE

Do you believe the devil is truly in the details? Do you often catch things that go unnoticed by others? Does the prospect of analyzing and enhancing a user’s digital journey intrigue you? If so, One North is interested in hearing how your skills can add to our team – and help to improve the digital experiences we deliver to clients.

We’re looking for a Quality Assurance (QA) Analyst to join our fast-paced technology team. In this role, you will be responsible for QA testing for web and digital projects for high-profile clients. We are looking for someone with an extensive background in both manual and automated testing, who is eager to work with the latest technologies in a collaborative environment. You will be able to create your own testing, planning, execution and automation plans to indicate and remedy bugs within applications, and ensure our clients’ experiences are top-notch.

RESPONSIBILITIES

  • Implement test plans, cases, strategies and schedules to ensure that quality assurance targets are met.
  • Review specifications to ensure all detail is included to write test cases.
  • Create test scenarios and cases to address areas such as web application scenarios, database impact analysis and overall web usability.
  • Develop and execute scripts to determine application readiness.
  • Collaborate with cross-functional team members to understand the project objectives, timeline, budget and schedule.
  • Communicate progress, reports and results to ensure that our teams have all relevant information necessary to provide the best client service.
  • Review and analyze bug descriptions and procedures, functional requirements and design documents to achieve an optimal solution.
  • Update and improve automated test tools and suites to aid business needs with respect to functionality, scalability and performance.
  • Perform functional and regression testing across applications, while identifying defects and potential risks.
  • Execute bug life cycle management, including bug tracking, reporting, analysis and verification.
  • Perform full application testing on both web and mobile applications.
  • Utilize best practices in day-to-day testing, using all-inclusive test data and various testing/automation tools.
  • Identify trends in bugs across applications, and work with appropriate cross-functional teams to apply a solution that improves projects moving forward.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • Bachelor’s Degree in any relevant Information Technology field
  • A minimum of 2 years of technical quality assurance experience
  • Experience with HTML5, CSS3 (SASS)
  • Experience with JavaScript, JQuery, and Node.js
  • Experience using Selenium or similar testing frameworks for web applications
  • Experience in .NET MVC, ASP.NET
  • Familiarity with SEO
  • Familiarity with OWASP and various web-based security
  • Broad knowledge of capabilities across different browsers and devices
  • Familiarity with CMS systems (Sitecore, Wordpress or similar) a plus
  • A knack for improving the big picture by honing in on little details that count
  • A desire to work in a place where creativity (and humor) is consistently appreciated
Operations Analyst
open position
Operations Analyst

The Operations Analyst is responsible for coordinating and/or executing plans to ensure that technical solutions and operations processes meet the needs of the business, employees and customers in a fast-paced, dynamic environment. This role provides the opportunity to make a large impact on the company and offers hands-on experience working with digital technology solutions, cloud solutions and development operations.

This role is part of the Technology Operations team and executes on operations tasks, while driving measurable improvements in process and efficiency throughout the company. You will be expected to be proactive, organized and autonomous as you work on assignments with teams. We are looking for resourceful and creative problem solvers.

RESPONSIBILITIES

  • Manage daily operations of Technology Operations team: Technology Operations Calendar tasks, internal company-wide and cross-team communications.
  • Prepare timely and accurate monthly / quarterly / periodic compliance and security reports.
  • Research, execute plan and report on status for specific IT / Technology Labs projects and tools, as determined by manager.
  • Coordinate and/or execute plans to ensure that technical tools and solutions meet the needs of the business.
  • Collaborate with cross-functional team members to understand the project objectives, timeline, budget and schedule.
  • Communicate progress, reports and results to ensure that our teams have all relevant information necessary.
  • Assist with execution of new technology offerings, as determined by manager.
  • Proactively raise internal operational process issues, opportunities, risks.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE, SKILLS

  • Bachelor’s Degree
  • Ability to meet deadlines, work independently on assignments and with teams
  • Multitasking, attention to detail and ease of learning new technologies are highly desired for the position.
  • Positive can-do attitude, solutions oriented
  • Excellent analytical, decision making and problem-solving skills
  • Strong sense of collaboration, ownership, urgency and client commitment
  • Outstanding verbal and written communication, organizational and prioritization skills
  • Ability to communicate effectively with different levels of management, as well as business and technical employees
  • Demonstrated ability to be productive with minimal supervision
  • Must be comfortable with agile project management and adaptable to changing requirements and priorities
  • Familiarity with OWASP and various web-based security a plus
  • Familiarity with CMS systems (Sitecore, WordPress or similar) a plus
Brand Strategist
open position
Brand Strategist

Do you have a knack for being able to take abstract ideas or conversations and put them into words that clearly articulate exactly what you or someone else was hoping to say especially when you are at parties or speaking with colleagues? Did that sentence really bother you? Are you able to quickly identify the core underlying narratives of brands you encounter? Are you still thinking about rewriting that first sentence? If so, we’re going to get along just fine.

One North is looking to add a Brand Strategist to our growing team. With this role, you will be on the front lines of helping our clients clearly articulate a visual and verbal message that resonates with all of their stakeholders, while striking fresh ground in the marketplace. As part of our Brand team, you’ll be at the epicenter of every project and connected all of the way through from concept to site, or campaign deployment. We’re looking for detail-oriented creatives and writers who love doing primary and secondary research all day and dream about competitive analysis all night. Now stop thinking about that first sentence!

RESPONSIBILITIES

As a Brand Strategist:

  • Create deep relationships with our clients in order to maintain alignment to the brand voice and character.
  • Develop positioning recommendations, guide market research analysis and establish a brand tone that fulfills a client’s objectives.
  • Incorporate research and analytics into conceptual, creative ideas.
  • Understand the most important audiences, and identify their key motivators.
  • Identify personnel to interview and consult with to support your brand research.
  • Craft and execute research endeavors to help understand a client’s market, competitors, trends, character, reputation, etc.
  • Extend client insights through a digital brand strategy.
  • Resourcefully problem solve every day (extra-ordinary digital experiences on a shoestring – we’ve seen it happen, and we’ve done it).

As part of the Brand Team:

  • Collaborate on brand-focused projects in addition to daily requirements of content creation.
  • Must be able to synthesize quickly and deliver ideas and concepts in a clear, client-focused way.
  • Contribute to One North's internal marketing and brand efforts. 
  • Collaborate with both the Strategy and Creative teams in order to produce compelling content that is grounded in the brand.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS

  • 1-4 years of experience in a brand-specific role, whether internal or within an agency
  • Bachelor’s degree required, preferably related to marketing or writing/journalism
  • An analytical mindset with strong business acumen 
  • Experience conducting research and competitive market analysis
  • Experience conducting user research interviews
  • The ability to navigate between collaborating with cross-functional teams and sitting down, focusing and grinding away autonomously
Account Manager
open position
Account Manager

The Account Manager (AM) is responsible for owning, managing and executing on the day-to-day activities that support a client’s overall account strategy. These activities may include consulting on interactive solutions, identifying client business development opportunities, planning, executing, and managing the day-to-day account aspects of a client engagement and focusing on client satisfaction initiatives (including promoting new thought leadership from One North). The Account Manager partners with other client team members to ensure that One North’s digital engagements meet all account requirements and client expectations are of the highest quality. The goal of the AM is to ensure all client account activities and digital engagements are successful, per the account plan, and positively impact overall client satisfaction.

RESPONSIBILITIES

Client Communication & Consultation

  • Act as the primary day-to-day contact for key client alignments.
  • Establish a consultative relationship with client contacts and develop an understanding of client goals, including how they relate to the overall account plan/relationship cycle.
  • Communicate account and/or engagement objectives and success criteria for the client, internally and externally.
  • Serve as the first line of support for client questions.
  • Learn, understand and apply digital marketing to provide client solutions.
  • Be a resourceful problem solver.

Interactive Engagement Lead

  • Advocate clients’ needs to experience design, digital strategy and technology teams to develop the ideal solution.
  • Ensure the use of best practices and apply lessons learned from previous engagements.
  • Set engagement quality and performance standards and oversee quality of digital strategy, experience design and technology teams’ output.
  • Oversee, review and deliver engagement deliverables, including:
    • business and creative strategy documents
    • functional documentation
    • wireframes
    • quality assurance test cases
    • interactive solutions

Project Analytics

  • Develop a project plan based on the established timeline and budget.
  • Track actual project performance and costs against project plan.
  • Maintain internal project tracking systems.
  • Proactively identify and manage risks to the established project timeline and budget.

Business Development

  • Proactively provide clients with ideas and business building opportunities.
  • Identify client needs that require assistance from the Account Director.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE AND SKILLS

  • Project management in an agency environment
  • Work on web technologies and/or database functionality
  • Proven success and interest in a client service role
  • Demonstrated expertise with project management principles and practices
  • Excellent client management and communication skills
  • Demonstrated experience and knowledge in strategic web technology deployments and database functionality
  • Strong written and oral communication and problem-solving skills
  • Professional services organization marketing experience is a plus
Talent Coordinator
open position
Talent Coordinator

PRIMARY OBJECTIVE

Have you ever been described as the “go-to” point of contact to get things done? Do you thrive in a fast-paced environment where there’s never room to be bored? Are you interested in a career in HR or Recruiting? If the answer to these questions is a resounding “YES,” then this is the opportunity for you!

One North is looking for a Talent Coordinator to join our team. As the connector of all things Recruiting, HR and Office Management, the Talent Coordinator role is incredibly high-touch in the organization, and the support is critical within the Talent team. We are looking for someone who is a self-starter, gritty, entrepreneurial, and thrives by creating order in chaos. The ideal candidate is someone who enjoys staying busy, is detail-oriented and organized, and enjoys working closely with others to solve problems.

RESPONSIBILITIES

Recruitment Support

  • Source qualified candidates for our open positions using various resources and tools, including social media, job boards, LinkedIn Recruiter and campus resources.
  • Review job applications and qualify candidates.
  • Schedule phone and onsite interviews with candidates and internal team members.
  • Guarantee a positive candidate experience throughout the entire interview process as the key point of contact during the recruitment lifecycle.
  • Ensure job boards and postings accurately reflect current openings.
  • Edit, maintain and update accurate, error-free job descriptions.
  • Manage all onsite interviews, including front-desk reception and hospitality, interview room preparation, and keeping the interviewing team organized and on schedule.
  • Build a pipeline of candidates across a number of different disciplines and roles.
  • Assist Talent team with various other recruitment initiatives, such as campus career fairs, professional networking events, market research and other variable projects.

HR Support

  • Coordinate Lunch & Learns; create and update internal event calendar.
  • Facilitate employee engagement programs, such as free lunches, happy hours and intermittent office activities and events.
  • Support the new hire onboarding process by scheduling orientation meetings, preparing new hire materials and managing associated logistics.
  • Facilitate the communication of action items required internally for any change in employee status, including new hires, contractors, promotions & role changes, and departures, while tracking completion of tasks.
  • Research venues, prices, etc., to aid the Talent team in planning events.
  • Update company intranet with documents, reminders, training materials, templates, birthdays and more.
  • Coordinate bi-weekly All-Company Meetings.
  • Assist Talent team with miscellaneous needs – being a lean team, we are looking for someone who is willing to help with anything and everything.

Office Management

  • Manage reception responsibilities, such as front desk coverage, daily mail distribution, welcome display updates, etc.
  • Be present at the front desk to greet visitors and receive deliveries from 8:30 am – 5:00 pm Monday-Friday, and coordinate front desk coverage when you are away.
  • Ensure all scheduled visitors are added to the building’s security system prior to their arrival.
  • Manage overall appearance of One North’s office space, including wiping down desks and white boards, washing dishes in the sink, tracking repairs that may be needed, tidying up the office and preparing meeting rooms.
  • Lead relationships with building facilities team and vendors, and manage office requests submitted by employees (ordering ID badges, communicating building announcements, etc.).
  • Order food and snacks for meetings and special occasions, while staying on budget.
  • Order office supplies and track inventory, keeping the office (and its beverage refrigerator) stocked and the supply closet organized at all times.
  • Perform occasional supply runs (sometimes Instacart can’t get donuts here fast enough!).
  • Manage intra-office communications through email announcements, lounge monitors, SharePoint and other special requests.
  • Assist employees with day-to-day requests, and escalate issues when necessary.

QUALIFICATIONS / SKILLS / REQUIREMENTS

  • 1-4 years of Administrative, HR, Office Management or related experience, with a majority of that at a growing or startup organization
  • Attention to detail
  • Strong work ethic and an unfaltering positive attitude
  • Professional communication skills and presence
  • Thoughtful, proactive approach to projects
  • Strong prioritization and organization skills; our business moves quickly and requires multitasking and self-direction.
  • Self-starter who can manage workload effectively with competing demands for time
  • Comfortable working autonomously
  • Trustworthiness and discretion with confidential information
  • Proficiency with Microsoft Office Suite
  • Past Recruitment or HR experience a plus
One North Interactive is an equal opportunity employer and selects individuals best matched for the role based on job-related qualifications. We do not discriminate based on gender, color, age, religion, national origin, sexual orientation, disability or any other protected class. Though we think this kind of common decency ought to be obvious in 2018, we’re happy to say it because we really believe it.

One North Interactive 
222 North LaSalle St, #1500
Chicago, IL 60601

+1 312.469.1740